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Hideaways at Palm Bay
Ranked #1 of 2 Hotels in George Town
Reviewed 3 weeks ago

The picture doesn't do it justice! We had a very quaint cottage with a separate king bedroom and living room/kitchenette combo right on the beach. It was perfect for the 2 of us! Everyone was so nice and helpful!

Stayed: September 2017
Thank Lisa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bev B, Guest Services at Hideaways at Palm Bay, responded to this reviewResponded 2 weeks ago

Hello Lisa T,

We would like to sincerely thank you for taking the time to share your experience at Hideaways on TripAdvisor. As we constantly try to exceed our guests’ expectations, it is truly gratifying to know that you had a comfortable stay with us and that every aspect of your stay was excellent.

We would be delighted to welcome you again. Should you wish to make another reservation, please do not hesitate to contact us directly.

Warm Wishes,
The Hideaways Exuma Team.


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1 - 5 of 560 reviews

Reviewed 16 August 2017 via mobile

Came to Hideaways for a family vacation and we will definitely be coming again! The staff was great and the accommodations were perfect. The kids loved the basketball hoop in the pool and the beach was super clean. The staff even helped me plan a snorkelling trip and we got to see the swimming pigs. We had such a fun time, would defiantly recommend.

Stayed: June 2017, travelled with family
1  Thank straightoutofcanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2017

My husband and I were in great need of a beach vacation and Hideaways gave us the perfect escape. The beach was a fantastic place to hang out and relax and get a tan (or burn in my case). The room was nicely decorated with comfortable bedding, although most of our time was spent outside of the room on the beach and around the resort. The staff were friendly and helpful and always willing to have a chat.

Overall, we had a wonderful time and would definitely recommend visiting the resort.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank GM_traveljunkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2017

Over the past 6 months before we traveled reviews were rather confusing with 22 ‘Excellent’ & ‘Very Good Ratings offset by 16 ‘Average’, ‘Terrible’ & ‘Poor’ ratings. Having stayed in 3 different rooms over a 12-day period, here are some reasons why travelers can arrive at very different conclusions about Hideaways.

WEBSITE IMAGES: Images on the site are from the era when the resort was called the ‘Palm Bay Beach Club’. The name ‘Hideaways’ was adopted several years ago, and it’s surprising that the images have not been updated. The first 3 attached images compare Hideaways of today directly to images on Hideaways website. The next 10 images provide more images of Hideaways today.

COTTAGE LOCATIONS: Many ‘cottages’ are wedged into the site and have very different perspectives. Images 14 thru 19 illustrate very different front-porch views from 6 cottages.

WIND: Exuma is a generally breezy island with some periods/days of 20+ MPH winds. Hideaways faces the prevailing wind direction. On calm days, Hideaways is pleasant: on windy days, not so much.

VARIATION IN COTTAGE EQUIPMENT: Our 2-bedroom cottage was generally well equipped with a good size fridge-freezer and an oven & stove-top. Our 1-bedroom cottages had only a microwave oven and a small under-shelf fridge with a tiny freezer section.

INCONSISTENT FRONT DESK SERVICE: Front desk staff’s knowledge of the property varied from comprehensive to virtually non-existent, and the ‘Guest Services’ personnel that corresponded pre-arrival by email were nowhere to be seen during our stay. The so-called ‘Concierge Desk’ was a collection of brochures.

OTHER FACTORS THAT COULD IMPACT YOUR STAY:
• Inconsistent internet service (compared to consistent service at other locations)
• Some aging equipment such as a coffee maker that should have been retired long ago, a fridge with collapsing shelves, windows that wouldn’t open, key cards prone to problems, a non-operational safe and missing ice buckets
• Inconsistent maid service, where maids ask you what to do rather than fulfil a standard list, and where your room may not be serviced if you aren’t around to tell the maid what to do. Also, unfulfilled service requests - for example waiting a day for a toilet to be unblocked
• Unwelcoming breakfast service at the on-site ‘Smash’ restaurant where the server created the impression that she would rather be anywhere else but helping guests at breakfast
• The generally ‘tired’ look of Hideaways noted by so many reviewers, highlighted for us by dead plants in front of our last cottage (Image 20) and the rusting entrance to ‘Smash’ (Image 21)

Given all the above variables and travelers’ different expectations, we now understand why recent reviews are all over the board.

Some reviewers have cited the owners - Ron & Bette - as being absent to uncaring, even poor people managers. We view this as totally unfair. Yes, they seem to be challenged to keep pace with the aging of the resort they built perhaps 20 years ago, but they were very much in evidence during our stay and always very pleasant.

Notwithstanding Ron & Bette’s best efforts, we are rating Hideaways as ‘poor’ because we paid a Holidays rate of over $400 per night for our 13 nights in three rooms (including the resort fee) and experienced many of the service and facility flaws noted above, and by others reviewers.

In closing some advice:
1. Do not place too much reliance on the images on Hideaways website
2. Learn about the layout of the resort’s cottages to get a cottage with a view that is OK for you
3. Research island activities, facilities and restaurants before you go
4. If you are a light sleeper, stay on the north side of the property, away from the adjacent Latitudes restaurant which plays very loud music one or two evenings a week
5. If you are looking for a resort with modern facilities and consistent services, look elsewhere
6. Know that some units are privately owned, so you might get a better deal looking for them
7. Consider renting a private house on a more sheltered beach (like Hooper’s Bay)

And finally, to Trip Advisor: Given the downward average-ratings trend for Hideaways in recent months (3.6 versus the historic 4.4); service and operational deficiencies cited by many reviewers, and the outdated images on its website, the ‘2016 Certificate of Excellence’ displayed at Hideaways is, in our view, no longer deserved and misleading, notwithstanding the best efforts of its owners.

Room Tip: Bungalow locations vary a lot. Check site map before you commit to a specific bungalow.
See more room tips
  • Stayed: January 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
9  Thank mickmacs007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2017

The hotel is exactly what we needed in order to rest for a few days.
The bar is very casual, very quiet.
Everyone is laidback and happy to serve & help, we feel at home here!
The hotel is right by a beautifil beach with no one !

I definitely recommand.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank thibaut c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bev B, Guest Services at Hideaways at Palm Bay, responded to this reviewResponded 13 August 2017

Hello Thibaut C,

Thank you very much for taking the time to share your feedback about your vacation at Hideaways. We are thrilled to know you had a spectacular trip and we truly appreciate you pointing out the staff friendliness and helpfulness during your stay.
Hopefully you left relaxed and rejuvenated after your time here.

We would be delighted to welcome you again. Should you wish to make another reservation, please do not hesitate to contact us for rates and availability.

Warm Wishes,
The Hideaways Exuma Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hideaways at Palm Bay

Address: Jolly Hall Bay at Queens Highway, George Town 00000, Great Exuma
Phone Number:
Region: Caribbean > Bahamas > Out Islands > Great Exuma > George Town
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in George Town
Price Range: R3 254 - R5 103 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hideaways at Palm Bay 3*
Number of rooms: 50
Official Description (provided by the hotel):
If you are planning a trip to the Exumas, look no further than Hideaways at Palm Bay. Our beachfront resort offers you a variety of accommodations, ranging from studio, one & two bedroom cottages to one, two and three bedroom villas. We have it all for you here at Hideaways. Our casual, friendly, and peaceful resort offers you the opportunity to play in the sand on our private beach, or lounge by the pool with a drink in your hand from Splash!, the on site bar and grill. Hideaways was made for you, and our amenities and facilities were designed with you in mind. Offering in suite massage for pampering, complimentary water toys for entertainment, and gorgeous views for enjoying the sunset on our private patio, you will find Hideaways is filled ample opportunity for couples, families, and friends, all to have a great time away from home. ... more   less 
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Also Known As:
Hideaways At Palm Bay Hotel Great Exuma

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