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Hideaways at Palm Bay
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Reviews (581)
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19 - 24 of 581 reviews
Reviewed 15 August 2017

Over the past 6 months before we traveled reviews were rather confusing with 22 ‘Excellent’ & ‘Very Good Ratings offset by 16 ‘Average’, ‘Terrible’ & ‘Poor’ ratings. Having stayed in 3 different rooms over a 12-day period, here are some reasons why travelers can arrive at very different conclusions about Hideaways.

WEBSITE IMAGES: Images on the site are from the era when the resort was called the ‘Palm Bay Beach Club’. The name ‘Hideaways’ was adopted several years ago, and it’s surprising that the images have not been updated. The first 3 attached images compare Hideaways of today directly to images on Hideaways website. The next 10 images provide more images of Hideaways today.

COTTAGE LOCATIONS: Many ‘cottages’ are wedged into the site and have very different perspectives. Images 14 thru 19 illustrate very different front-porch views from 6 cottages.

WIND: Exuma is a generally breezy island with some periods/days of 20+ MPH winds. Hideaways faces the prevailing wind direction. On calm days, Hideaways is pleasant: on windy days, not so much.

VARIATION IN COTTAGE EQUIPMENT: Our 2-bedroom cottage was generally well equipped with a good size fridge-freezer and an oven & stove-top. Our 1-bedroom cottages had only a microwave oven and a small under-shelf fridge with a tiny freezer section.

INCONSISTENT FRONT DESK SERVICE: Front desk staff’s knowledge of the property varied from comprehensive to virtually non-existent, and the ‘Guest Services’ personnel that corresponded pre-arrival by email were nowhere to be seen during our stay. The so-called ‘Concierge Desk’ was a collection of brochures.

OTHER FACTORS THAT COULD IMPACT YOUR STAY:
• Inconsistent internet service (compared to consistent service at other locations)
• Some aging equipment such as a coffee maker that should have been retired long ago, a fridge with collapsing shelves, windows that wouldn’t open, key cards prone to problems, a non-operational safe and missing ice buckets
• Inconsistent maid service, where maids ask you what to do rather than fulfil a standard list, and where your room may not be serviced if you aren’t around to tell the maid what to do. Also, unfulfilled service requests - for example waiting a day for a toilet to be unblocked
• Unwelcoming breakfast service at the on-site ‘Smash’ restaurant where the server created the impression that she would rather be anywhere else but helping guests at breakfast
• The generally ‘tired’ look of Hideaways noted by so many reviewers, highlighted for us by dead plants in front of our last cottage (Image 20) and the rusting entrance to ‘Smash’ (Image 21)

Given all the above variables and travelers’ different expectations, we now understand why recent reviews are all over the board.

Some reviewers have cited the owners - Ron & Bette - as being absent to uncaring, even poor people managers. We view this as totally unfair. Yes, they seem to be challenged to keep pace with the aging of the resort they built perhaps 20 years ago, but they were very much in evidence during our stay and always very pleasant.

Notwithstanding Ron & Bette’s best efforts, we are rating Hideaways as ‘poor’ because we paid a Holidays rate of over $400 per night for our 13 nights in three rooms (including the resort fee) and experienced many of the service and facility flaws noted above, and by others reviewers.

In closing some advice:
1. Do not place too much reliance on the images on Hideaways website
2. Learn about the layout of the resort’s cottages to get a cottage with a view that is OK for you
3. Research island activities, facilities and restaurants before you go
4. If you are a light sleeper, stay on the north side of the property, away from the adjacent Latitudes restaurant which plays very loud music one or two evenings a week
5. If you are looking for a resort with modern facilities and consistent services, look elsewhere
6. Know that some units are privately owned, so you might get a better deal looking for them
7. Consider renting a private house on a more sheltered beach (like Hooper’s Bay)

And finally, to Trip Advisor: Given the downward average-ratings trend for Hideaways in recent months (3.6 versus the historic 4.4); service and operational deficiencies cited by many reviewers, and the outdated images on its website, the ‘2016 Certificate of Excellence’ displayed at Hideaways is, in our view, no longer deserved and misleading, notwithstanding the best efforts of its owners.

Room Tip: Bungalow locations vary a lot. Check site map before you commit to a specific bungalow.
  • Stayed: January 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
21  Thank mickmacs007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2017

The hotel is exactly what we needed in order to rest for a few days.
The bar is very casual, very quiet.
Everyone is laidback and happy to serve & help, we feel at home here!
The hotel is right by a beautifil beach with no one !

I definitely recommand.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank thibaut c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bev B, Guest Services at Hideaways at Palm Bay, responded to this reviewResponded 13 August 2017

Hello Thibaut C,

Thank you very much for taking the time to share your feedback about your vacation at Hideaways. We are thrilled to know you had a spectacular trip and we truly appreciate you pointing out the staff friendliness and helpfulness during your stay.
Hopefully you left relaxed and rejuvenated after your time here.

We would be delighted to welcome you again. Should you wish to make another reservation, please do not hesitate to contact us for rates and availability.

Warm Wishes,
The Hideaways Exuma Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2017 via mobile

We stayed at Hideaways at Palm Bay to celebrate our 11th Anniversary. Unfortunately, the accommodations were not quite what we expected.
We arrived and we greeted courteously. However, when we were taken to our villa, we were disappointed. We were taken across the street, up a hill facing other residences. The "road" to our studio was strewn with discarded furniture, logs and other items. We had to go back across the street for everything. The room was clean, but dated. It just was not what we expected. When we asked about moving, we were informed that it would be $40 per day plus VAT. It would cost the same to cancel. Hubby and I decided to suck it up and try to enjoy our stay.
Our stay was fine. Not great, not bad. Internet was available at reception, at the pool and at Splash (the restaurant). But it was spotty.
Would we return to Hideaways? No because we are used to better accommodations. (They were remodeling the neighboring studios and ours was set be remodeled upon our checkout). You even have to pay extra to have your room cleaned and towels exchanged.
However, most of the staff was quite pleasant and that helped. As did the lack of crowds and the small but pleasant beach. The water was actually warm.
I am not bashing the place, however, if you are used to 4-5 star accommodations, be warned. On the other hand, if you are looking for somewhere without luxury but convenient, then Hideaways may be a good option.

Stayed: July 2017, travelled as a couple
Thank JulyWed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bev B, Guest Services at Hideaways at Palm Bay, responded to this reviewResponded 3 August 2017

Hello JulyWed,

Thank you for taking the time to leave your thoughts on your recent Exuma vacation with us on Tripadvisor.

When you book through a Vacation Club, all reservations are contracted with our Hillside of the property, Island Time Villas. Island Time Villas rates are designed to make vacation lodging accessible on almost any budget while still receiving all access to Hideaways Exuma's resort amenities. Upgrades to Hideaways are available at request and we offer all vacation club guests a discounted rate to all available amenities on the beachside.
We are sorry if this was not made clear by the company you had booked through.

We would like to apologize for any inconvenience our room upgrades had caused you during your time here. The specific room you stayed in has started it's upgrade and this should be completed by Friday August 4th, 2017. The furniture we had been storing by our dumpster has since been cleaned as we were awaiting our dumpster to be emptied.

I sincerely hope that you will give us the opportunity to welcome you again here to Hideaways. Should you wish to make another reservation in the future, please do not hesitate to contact us directly for Hideaways, Beachside rates.

Warm Wishes,
The Hideaways Exuma Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2017 via mobile

I am very mitigated here.

We arrived the rooms was not ready and we had waited more than one hour being told it would take 10 minute. The same to get the car... ok we are relax in exuma but it was too much here.

Some people working there was not friendly at all having the feeling we were bothering them especially at the restaurant.

Our rooms was "accross the street" meaning we could not enjoy the breakfast buffet and pay a lot for a poor bacon and egg. The food at the restaurant expensive and so so... the expresso cafe is just awefull.

The appartement is very big with pleinty of space but well one is at the beach most of the time..

The snorkling kit was in very bad shape so we could not use it. Upset!!

Fortunately the island is paradise with awesome people everywhere!

Stayed: July 2017, travelled as a couple
1  Thank liyoug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bev B, Guest Services at Hideaways at Palm Bay, responded to this reviewResponded 13 August 2017

Dear Liyoug,

We would like to thank you for taking the time to share your feedback on your recent Exuma vacation with us.

When you book through a Vacation Club, all reservations are contracted with our Hillside of the property, Island Time Villas. Island Time Villas rates are designed to make vacation lodging accessible on almost any budget while still receiving all access to Hideaways Exuma's resort amenities. Each vacation club that works with Island Time Villas, has opted out of our breakfast plan available to Hideaways guests to ensure they are able to offer you the best rate possible.
Upgrades to Hideaways are available at request and we offer all vacation club guests a discounted rate to all available amenities on the beachside.
We are sorry if this was not made clear by the company you had booked through.

We are sorry you experienced less than exceptional service during your stay. We hope that in the future you may visit us again and give us the opportunity to show you that this was not typical of the helpful, friendly, hospitable Hideaways Staff.

All the best,
Staff & Management of Hideaways Exuma.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2017

The hotel is comfortable, clean, amazing and helpful staff from Hotel. I had an accident with "the pet Sharks" of Compass Cay Marina, when I returned to hotel, the front desk without I ask anything, promptly provided a free shuttle to the hospital for medical attention. Worth the trip DEFINITELY!!!

  • Stayed: June 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank rsalvad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bev B, Guest Services at Hideaways at Palm Bay, responded to this reviewResponded 24 July 2017

Dear Rsalvad,

Thank you for taking the time to provide the hotel with very valuable feedback on your stay with us. We truly appreciate you pointing out the staff friendliness and helpfulness during your stay.

We are very proud of the great job our team does for our guests and even happier to hear directly from you, our guests, when they do.. We hope to be able to welcome you back again for future stays.

Warm Wishes,
The Hideaways Exuma Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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