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1 - 6 of 47 reviews
Reviewed 29 November 2017

Once you leave the resort areas you need to manage your expectations for Cuban accomodations. We found the staff to be very accommodating . The room is somewhat Spartan, but had a toilet seat and toilet paper--which is sadly not that common in many areas that I visited. We had to ask for soap and hand towels, but were granted them right away. We were there on a Sunday/Monday stay while visitng family and it met our basic needs. The lobby bar was decent--though very busy on sunday. But was a nice break on Monday night. We didn't have time to use the pool but found it in good condition when we were there. There is a local night club near the pool that had some local singers on sunday night and we felt right at home. And the prices were great! I would agree that the restaurant is not very good. Breakfast was awful, but there are a number of great cafe's within walking distance of the hotel. If staying or more than one night--leave a small tip for the maid on your first night and she will bend over backwards to please you for the rest of your stay. We received a lovely note from our maid, extra towels, extra soaps and specially made beds all for a $2 dollar tip. They will also bring you an iron If you need it. It's not luxurious by any means but we found it to be a decent place for a night or two that allowed us to be close to family.

Room tip: they have single beds for the most part. ask for a double.
Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Kimberly_I_1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2017 via mobile

This hotel was used as an overnight stay in my one day sojourn to Vinales/Pinar del Rio.
The Hotel's rooms are the bare minimum and frankly depressing, the bed sheets and pillows looked suspiciously dirty and the bed was really uncomfortable.

The central dining room is a disaster and the "food" if i can call it that... is even worse.
The happening spot is the bar next to the lobby but even that becomes a bit too much after an hour.. Loud drunk locals and young girls (jineteras) cuban slang for prostitutes... Offering themselves to men old enough to be their Abuelos ( grandfathers). Each to his own but this was a bit too much even for me.
I went to bed hungry that night and woke up with thoughts of an early morning swim before heading back to Havana..a quick survey of the unhygienic pool quickly scuppered my plan and it was off to Havana in the rental car that thankfully had not been broken into or having a part missing...this happens alot in Cuba.
Will probably never go back to this dive.. Oops....I meant " Hotel"

Date of stay: January 2017
Trip type: Travelled solo
Thank vanguardia12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2017

On a recent visit to this hotel, I was reasonably impressed with the dedication of the staff, the quality of the service and the overall atmosphere of the place. The hotel is popular with Cubans and occupancy was at a reasonable level. The place was busy.

Some renovations have been going on and continue. The pool has been modernized and the pool area was impressively clean, even with a large crowd in attendance. I could smell the chlorine.

The bar area beyond the reception was a popular spot. The bar staff were very polite and coped well under pressure. The fellows at the check in desk were polite and helpful as well.

There is an Italian restaurant beyond the pool area that provides some basic Italian food at a reasonable price. This provides an alternative to the hotel’s central dining room fare.

This hotel offers a budget alternative to other hotels in the Pinar del Rio /Vinales area. Room prices offered via pre-purchased voucher were reasonable.

HOWEVER:

1. Unless you fall in the 18-25 year old rage and are a reggaeton enthusiast, avoid the dive-bar discoteque at the side of the hotel. It has the ambiance of a coal mine and is strictly for local kids.

2. The most drab aspect of the entire hotel is the central dining room on the second floor, that goes for the food offerings (other than the standard, drab breakfast) as well as the indifferent service there. This aspect needs much improvement.

Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank Dirk D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2016

Quiet Room exists at the Islazul Pinar del Rio!

As I have noted some customers complained that Saturday night is Noisy on the Hotel because heavy sound can come from the dance floor.

Please inform the reception and they are giving a quiet room to the latest floor.

For the parking, two places exist, one with somebody watching your car or the second car park behind the building. We rather prefer the one one closed of the hotel.

Many effort to refurbish the hotel are on going. Most of the rooms were refreshed but not only. The vaste swimming pool restoration is in progress. Last Many effort are also in progress to deliver good room standard to the customers.

If wrong note exist it's for the breakfast. The staff gives the lowest standard we had along our trip around the CUBA ouest side.

Room tip: Rooms far from dance floor exist.
Date of stay: May 2016
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank 614didierw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2016

The hotel was very clean. The room was a big size with a balcony to the valley. Breakfast was included and it was a nice surprise before heading back to Havana. The breakfast was buffet style and we ate plenty. The patio has a bar with wifi, a little loud, but was great to get in touch with family with the internet.Great value for the money.

Date of stay: February 2016
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank chuletin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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