Christmas week booking, with friends.
On entering the property at 4pm first day and it was stone cold - very unwelcoming. It took 2 hours to warm up, which wasn't good especially given one of our party was elderly. The house is seriously lacking wardrobe space and only 1 solitary hanger between us! Several lightbulbs were out, so we had to start swapping lamps around. The next - most irritating issue - given the upcoming Christmas dinner celebrations, was the lack of decent crockery - we were a party of 5, so a larger party would have difficulties unless you didn't mind 'mixing & matching' bowls and plates to eat off of! Moreover, a lot of it was chipped and cracked so both unhygienic and deeply unpleasant to use. The random sized and patterened cups we found dismal too.
On a plus point, the kitchen was well stocked with glassware, utensils, knives and pots etc. The large range cooker was useful, but, using the grill tripped the electrics. The consumer unit had to be located and was found in the downstaires bedroom, extraordinarly at ceiling height! My jogging leggings got ripped by a nail whilst sitting on the bench seating in the lobby room. Very annoying.
Raising these concerns with the agent directly on the Monday did elicit a helpful response and some of the issues were put right. The owner did in fact take it upon himself to provide us with enough undamaged plates to eat our meals on and the local property manager provided light bulbs.
We enjoyed our week out and about on the beautiful beaches and were comfortable in the lounge in the evenings and mostly slept well in the beds. I do hope our complaints are fully addressed, for others to benefit but i won't be returning to this property myself in the future.
We had used Norfolk Hideaways before and had a lovely cottage to stay in. However this experience was not good at all. Dirty bathroom, taps which didn't work, broken loo seat, broken lightbulbs, and no wifi. Norfolk Hideaways sent an engineer who confirmed Wifi was not working, and the day before we left, we were given a hub which also did not work (no wires etc). So many personal effects, and personal pictures of children - in appropriate to the rental community.
Good location, we had amazing weather, but would not recommend staying at this house. We would visit the area, but not this house.
This property whilst lovely in its layout leaves so much to be desired we nearly left the minute we arrived for new year. Broken cots. Uncovered electrical sockets. Food in the pantry and freezer. Broken curtains. Spiders splatted stains on the walls. Chipped plates and cups. Plus the true bonus was enough personal belongings from the owners to think you had accidentally broken into a private home. Private family photos everywhere including the bathroom. Cupboards full of stuff. Drawers full of stuff. Pantry full of stuff. The electrical box wooden cover was ripped off the wall in the lower bedroom and thrown into the wardrobe. A grand total of 3 hangers in the entire property plus enough dust on all the personal belongings to give you asthma. Norfolk Hideaways were fabulous whilst we were there in their attempts to deal with the issues but since our return have ignored our correspondence after offering us a small refund as the owner was unwilling to offer any recompense.