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“Awesome Cabin!”
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Review of Moonridge

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37 reviews
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Overview
Holiday Rental House -
3 Bedrooms, 2 Bathrooms, Sleeps 8
Big Bear Lake, Big Bear Region, California

Reviews from our community

Average - based on 37 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Gail B
2 reviews
“Okay but wouldn't stay here again”
Reviewed 29 January 2015 for a stay in December 2014

Pros: 3 bedrooms with 2 queen beds and 2 doubles (no bunk beds) we were all adults so most cabins had bunk beds in the 3rd bedroom. This one did not - so that was a plus.
Beds were comfortable (contrary to other reviews) and adequate blankets and linens.
Cabin had both a pool table and a Jacuzzi - and within our budget. Parking for cars had a hangover so you didn't have to scrape your windshield. Jacuzzi kept its temperature even in the cold air - another plus.

Cons: Cabin is located on a very busy 2 lane highway that is the main access to the slopes. The master bedroom is located at street level within 20 feet of the street. The noise level started at 6 a.m. and went all day long. Great if you are a skier, your close by and up anyway, but took away from the peacefulness of being in the mountains. Pool table was "funky" top was made of ply wood and we had to prop up the leg to make the top even and the balls roll properly. But it worked okay from there.
If you turned on the electric heaters in the two bedrooms upstairs it would blow a circuit and we'd have to keep going out side to the main panel and flip it back on. House was adequately clean but the back deck area was full of cigarette butts from the previous renters. We are not smokers so it took away from the ambiance of being outside; having cigarette butts everywhere.

Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
10 Feb 2015
Thank you for taking the time to leave us your feedback. We have made note of the items you mentioned and we appreciate you letting us know so we can take care of the issues. We have a work order in to have the Pool Table looked at and any cigarette butts removed. As for the space heaters, they are notorious for causing power outages so we do recommend having minimal lights and electrical sources on at once when they are in use. Again we are so sorry that you were disappointed by these issues and working continuously on improving the quality of our properties.

Warm Regards,
The Big Bear Cool Cabins Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Reviewed 26 February 2014 for a stay in January 2014

Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
26 Feb 2014
Thanks for leaving us your feedback! We have done a lot of updating since your stay. Hope you will be back to visit soon!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.

Travellers are raving about these Big Bear Lake hotels

CA
Reviewed 20 February 2014 for a stay in February 2014

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
20 Feb 2014
Hello Geoff,

We just wanted to take a moment to let you know we appreciate you leaving us your feedback. We are so sorry to hear about your friend and we are glad she is okay! There is a normally a salt bucket outside by the front door but if you ever discover that is missing please give out office a call day or night and we will take care of it. We take the safety of our guests very seriously. We also take the safety of the property seriously which why you discovered things were unplugged upon check-in. This particular owner puts a lot of time and effort in to making sure this property is maintained properly but understands it may not be for everyone. Please give me a call personally the next time you decide to book and I will do my best to find something that fits your needs.

Best Wishes,
Velvet
Reservations Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
CA
Reviewed 6 February 2014 for a stay in January 2013

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
CA
Reviewed 15 January 2014 for a stay in January 2014

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
15 Jan 2014
We have sent housekeeping over their to get the cabin sparkling clean. Thank you for your recommendation in regards to the spa. We will have an instruction sheet for working the spa, so our next guests can enjoy the hot tub. The cable TV is working that will allow any guest to sit back and relax. The pictures were not altered, but will get updated pictures soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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