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All reviews the michelin starred restaurant wonderful lake spa facilities acres bikes region terrace
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Reviewed 5 August 2020

although we prefer to stay in small houses with privacy the castello offers you the chance to find your place in its vast grounds. we stayed in a beautiful large suite with views of the lake behind the trees. very friendly staff and hosts. breakfast was very nice although a little crowded due to the many guests. the private lakeshore is of course great, too.

Date of stay: July 2020
    • Sleep Quality
    • Rooms
    • Service
1  Thank oliweraar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 6 August 2020

Dear hirnograph

We're happy to hear that you had a pleasant stay with us. It's wonderful to know that you appreciated our beautiful location as well as our comfortable rooms. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us.

We look forward to hosting you again the next time you're in Ascona. Your Castello Team

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Reviewed 17 July 2020

As regular travellers to the best properties in the world we were bowled over by the quality of the service from beginning to end. Little details like remembering our names from the beginning showed the passion for service. Dinner in both the Michelin 1 starred restaurant (thanks to Sergio) and the daily restaurant were exceptional. Fabulous setting. The bedroom was well thought out and in perfect condition. Book the michelin restaurant well before arrival if you are a foody as it books out early.

Date of stay: July 2020
    • Location
    • Sleep Quality
    • Service
Thank D2395EZdavida
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 21 July 2020

Dear Davida

Thank you for your wonderful review! We are very pleased that you enjoyed your stay with us and we really appreciate the staff recognition! It is wonderful when our staff is complimented for their hospitality.
We hope to welcome you again whenever your travels bring you back to Ascona.

Your Castello del Sole Team

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Reviewed 8 July 2020 via mobile

visited after almost 30 years ascona at giardino for the 1st tome castello del sole. while other hotels stay still this resort is at its highth. nothing to blame all on a top level incl friendliness cleanliness aswell as accomodation. food excellent and surounded by hughe gardens and space. a place to be and enjoy

Date of stay: June 2020
Trip type: Travelled as a couple
1  Thank Rene M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 17 July 2020

Dear Rene M

Thank you for writing such a lovely review! We are delighted to see that you enjoyed everything about your stay and we look forward to welcoming you back to the Castello del Sole in the future!

With best regards

Your Castello Team

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Reviewed 10 September 2019 via mobile

Booked in advance for a birthday lunch in “La Spiaggia” (the fine dining restaurant is not open and the “table for two” not available on our desired date).
It was a rainy day and so were moved to the indoor dining restaurant. Only semi-buffet available.
The reception cleverly sat us to the middle table where we were all surrounded by families with many kids. Asked how much the lunch cost (no price written down; it seems this restaurant is mainly for stay-in guests with full board), he was not so sure and just said 90 Swiss Francs (we were charged 70 something SF per head at the end for no reason). Asked we could order a la carte, he carelessly replied ‘you could choose your main’ (I guess ‘choosing your main’ and ‘ordering a-la-carte’ are quite different concepts. Perhaps to him are the same?)
I then had a quick look at the buffet session and figured out, normally I wouldn’t prefer to dine here, let alone I have to pay or not. But hell the rain was getting hard and didn’t wanna make a fuzz, we chose our mains and ordered glass of red each. We went to the buffet counter and after we were back to the table, voila, two glasses of red wine sitting on our table. That’s what a call the new 5-star hotel standard. They don’t want to disturb your dining experience, so they just put them on while you are away. Very thoughtful indeed.
For the main, the fish we ordered was quite (ok, ‘quite’ maybe too much an understatement) slimy and fishy. It was on a Monday, even the fish came in Friday, it shouldn’t be that fishy. I guess it should have been beyond that. Oh did I mention the bread was COLD, and the butter was ICE cold? I am not demanding bread served warm or Luke warm, but at least have some mercy to the baker and not serve them straight from the fridge ok? To put the ice cold butter on the bread, we needed to literally scrap out a thin layer on top of it, layer by layer, as there was no way you could dip into it.
After the meal we were waiting for something for the birthday arrangement. 15 mins passed, nothing happening, and we just concluded we were fools. A plate with “happy birthday to XX”, which was arranged over the reservation email(s) was no where to be seen. We paid and thinking to ourselves, this was exactly the experience which you would like to erase from your life.

Date of stay: September 2019
Trip type: Travelled with friends
3  Thank Luxury6
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CastellodelSole, Manager at Castello del Sole Beach Resort & SPA, responded to this reviewResponded 13 September 2019

Dear Guest

We are very sorry that you couldn’t enjoy your birthday lunch at the Castello del Sole.

It was actually a pity that it was a rainy day and you had lunch at the Ristorante Tre Stagioni which is our halfboard restaurant with buffet and a choice for the main course.

Nevertheless we do all our best to provide good lunches and dinners in this restaurant and that’s why your experience is very important to us.

We will discuss this internally and would be happy to have you at the Castello del Sole in another occasion for a good food experience.

Kind regards

Castello del Sole Team

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Reviewed 26 June 2019

Really lovely hotel with great facilities and super "simpa" staff. Good facilities including spa, pools etc

Lovely location net to the lake.

Two restaurants but even the "basic" one served really good food and we are foodies. Very warm welcome. Altogether a gem.

Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank geoffrey749
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CastellodelSole, Manager at Castello del Sole Beach Resort & SPA, responded to this reviewResponded 28 June 2019

Dear geoffrey749

We thank you very much for having taken the time to judge our hotel on TripAdvisor!
We are very happy to read that you so much enjoyed your time at the Castello del Sole. We are looking forward to welcoming your soon again!
Kindest regards,

Your Castello del Sole team

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