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All reviews grand hotel main building outdoor pool great spa breakfast buffet is thai restaurant private spa rooms are spacious an upgrade beautiful property kids club the general manager egg station huge park smoked salmon five star hotel underground tunnel
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6 - 11 of 952 reviews
Reviewed 16 January 2021 via mobile

I am gladly sharing our 3-nights experience at Waldhaus Flims as the most unforgettable event for my 9 year old daughter and her 6 year old friend. My daughter discussed her vacation candidly in class and even made a diorama of the hotel for her school project.
We (2 adults, 2 children) stayed at Chalet Belmont;very spacious, relaxing and comfortable. While staying at the balcony, my daughter saw a squirrel. There were complimentary chocolates. The minibar was full, amenities were standard, 2 bathrobes with slippers provided. Our mistake, we didnt know children bathrobes were also available if we only asked.
The hotel had many facilities but we headed straight to the swimming pool and spa. It was a long underground walk but decorated with art works and crystals collections all the way ( similar to Dolder). There were specialty restaurants, barsand even a museum. The children's playground and day care with children's restaurant is located on top of a hill facing a spectacular view. Plus, there pockets of private areas where you can rest, read and sunbathe in peace. It was clean and luxurious in every corner.
The staffs' professionalism, courtesy and friendliness went above and far beyond our expectations.The breakfast was absolutely wonderful as well as our dinner at the restaurant.
The Caumasee is very close to the hotel and Crestasee is not too far as well since this hotel is located at the main road. Parking is hassle-free for a minimal fee. The only complain we have was the pull out sofa bed was very uncomfortable for an adult. Nevertheless, this is one place that we truly missed on our return to Zuerich.

Date of stay: July 2020
Trip type: Travelled with family
Thank AKellenberger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burkhard Wolter, Geschäftsführer at Waldhaus Flims Wellness Resort, Autograph Collection, responded to this reviewResponded 17 January 2021

Many thanks for sharing your experience and for spending time with us. We are happy that you and your family enjoyed your stay in our Chalet Belmont and that your daughter was lucky to see the squirrel just in front of your balcony. She must love it, as it became part of her school project. We would be more than happy to provide you an extra bed instead of the pull out sofa bed at your next stay, or to guarantee the same comfort for both adults and children you can profit from one of our packages and profit from individual rooms.
We would be happy to help you with your booking to find the perfect arrangement for you and your guests and are more than happy to welcome you again soon.

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Reviewed 14 January 2021 via mobile

Every time I stay at this wonder hotel I am never disappointed. The Waldhaus is perfectly located to enjoy all the region has to offer in all seasons - hiking, skiing, snow sports etc. The hotel has one of the nicest spas is Switzerland and the gym is also very convenient. The rooms are beautifully decorated and maintained and the service from the staff is so warm and supportive. The restaurants have friendly, professional staff and the selections and quality of the food is truly top notch! This hotel is truly fantastic, I cannot wait to go back!

Date of stay: January 2021
Trip type: Travelled as a couple
Thank mbriden2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burkhard Wolter, Geschäftsführer at Waldhaus Flims Wellness Resort, Autograph Collection, responded to this reviewResponded 17 January 2021

Thank you for your time and for sharing your experience. We can only recommand to come back for skiing and snow sports at the moment. The fresh snow is a paradise of every skier or snowboarder and also for hikes in our parc or around the lake the winter wonderland is a unique experience. We cannot wait to welcome you again in our hotel and wish you health and all the best in the meantime.

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Reviewed 11 January 2021 via mobile

We spent another relaxing weekend at our favourite hotel Flims Waldhaus, and again enjoyed an outstanding service. This time we especially liked the dinner at Epoca under the new chef Tristan Brandt, it was a real culinary experience and we will definitely be back.

Date of stay: January 2021
Trip type: Travelled with family
Thank majaeggi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burkhard Wolter, Geschäftsführer at Waldhaus Flims Wellness Resort, Autograph Collection, responded to this reviewResponded 17 January 2021

Thank you for your time to share your experience! We are more than happy that you and your family liked our epoca byTristan Brandt. We are very proud of the collaboration with him and to offer this exceptional cuisine to our hotel guests (and hopefully soon to externl guests again as well). Stay healthy and see you soon at the Waldhuas Flims

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Reviewed 8 January 2021 via mobile

I enjoyed so much in this hotel. When i came it was just one more nice hotel. But next day i was so surprised with their hospitality. It was great. After one week im this hotel, i can't wait to come back!
Every was fantastic. Room was very nice, breakfast was great. All of 3 restaurants were fantastic. Also, there was chef Tristan Brandt. Google him! Director of the hotel who knows name of every guest (and hotel is big), habits, everything...
Valentin, F&B manager knows more about food and wines than all people i ever met. And, atmosphere is great. They are all so normal and you feel like you should feel in such a hotel. They are here because of you.
I was enjoying the most and soon I'm going to come back!
Just stay like you are!

Date of stay: January 2021
Trip type: Travelled with friends
Thank jp0101jp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burkhard Wolter, Geschäftsführer at Waldhaus Flims Wellness Resort, Autograph Collection, responded to this reviewResponded 17 January 2021

Thank you very much for sharing your great experience in our hotel and our restaurants as well as for your time to write this review. We are more than happy that you had a great time with us and Valentin as well as the whole Waldhaus Team would be pleased to welcome you again soon in Flims, even in times of corona.

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Reviewed 1 January 2021 via mobile

This is absolutely the hotel of choice when one is in Flims! I spent 3 nights here for my birthday and definitely couldn’t ask for more. Enjoyed my stay throughout and one of my best experience of hotel stay in Europe. Waldhaus definitely raised the bar high in many aspects.

The booking and communication via email were easy, responsive and attentive from the beginning. You felt welcome even prior to arrival. Check in was easy and the waiting area is so spacious! The interior looks so grand and new and well maintained. Staffs were friendly and warm and always asked if we needed help.

Room was awesome, with good mountain view. Came with well sized toilet with bathroom. Bed was comfy and amenities provided. The only thing to take note is the room key to open door. Very annoying as we always had to turn many times in order to get it right. This can be annoying sometimes but I think can be easy simplified.

Spa was fabulous especially the outdoor pool not to be missed! So romantic with misty look during winter. The interior area was spacious and fully equipped with whatever you needed. There was also a women only area. Sauna however was a little small, good for 2. Steam room a bit pointless with not much heat. Area was clean, tidy and nice nonetheless. One suggestion is to put better signage in the other elevator.

Breakfast was superb! Wide spread of choices with whatever you needed! There was even an egg station! Very comfortable seating and you get nice view of you have window seats.

Parking was available too. We parked outdoor with cheaper rate and all good. Hotel location very near to Caumasee. Walking distance to Flims town as well. Easy access to many great restaurants nearby. Oh yes, the restaurant in the hotel was excellent! Make sure you try their Thai menu - I dare say they were authentic!

I miss this place already! Was even given a free birthday cake as a surprise in the room. How thoughtful! Overall such a nice pampering stay!

Date of stay: December 2020
Trip type: Travelled as a couple
Thank Sn9wolfy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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