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4 - 9 of 129 reviews
Reviewed 17 July 2017

We stayed here while at the Kissingen Sommer festival, for which it was extremely convenient. We got a great upgrade for nothing, which included a balcony overlooking the river promenade. Good range of choice for breakfast though be early if you want to sit in the conservatory. If like us you don't like buffet dinners, the tiny a la carte restaurant takes a bit of finding but is OK. Staff were helpful with a couple of problems. Strongly recommended if you want to sample the very typical experience, for people of a certain age, of a relaxing few days in a German spa town.

Room tip: Rooms with Verandah overlooking promenade are best but you'd normally pay more.
Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank SallyandHarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2017

We spent two nights at this property last wekend and had a mixed feeling about our stay. The Hotel is very well located and the lobby and various public areas are well maintained and charming. The breakfast and dinner rooms exude old world charm. However, though some of the staff are very helpful and friendly, this is not the case with some who we dealt with. The person seating us at dinner was very unfriendly and insisted that we sit in the most crowded and unpleasant location in the dinning room even though we had booked a deluxe room and there were several other tables available. She told us that this was how it was going to be and that this would be our table evry night! Also the breakfast was a good avaergae quality but the dinner was very mediocre and not what I would expect from a hotel claiming to be one of the best in the town. At check out I was over charged for my stay and had to point this out. At first it was looked at as my mistake till I showed the evidence to back my claim and the bill was then corrected.

Room tip: Book a deluxe room. They are very well rennovated and modern compared to the standard ones.
Date of stay: June 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank 4PawNoMad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2017

Room 105. Lots of lights, you could almost be on stage there are so many. Hand towels hanging beneath the sink low so they almost touch the floor. Safe in room, mini refrigerator too. Bath towels and bath robes for the pool provided in the room but no slippers. Square pillows, as in so many German hotels. Too big to be comfortable. Room had extra large balcony with two lounge chairs and two regular chairs and a table. Afternoon sun hit the room making the room very, very hot. Aiir-conditioning didn't work, asked for help at desk and they said we would have to wait till the next day when someone could help and this was around 7 PM. They finally figured out how to set the system so we could control it. Also could not turn on the towel warmer in the bathroom and were also told we would have to wait until the next day. They never did fix that. This was one of the most expensive rooms in the hotel and we were getting a lot of "no" responses. Later in the evening asked for extra bath towels and initially told not possible, it was too late. Eventually, they thought to bring us some towels from the pool area (pool towels are red, bath towels are white). TV at foot of bed and it fully rotates so you could sit in the furniture instead of in bed and watch TV. Toiletries provided except for cream rinse. Hairdryer provided. Lots of space to hang clothes not too many shelves for folded clothes. Toilet in a separate room from the shower room and has a small sink. The shower room has two sinks in it. I think we were the only Americans in the hotel. Actually, probably in the town. The American military left a few years ago and now the place is quite German. Our GPS had difficulty finding this hotel. We walked to it and got instructions for driving. Parking available in a garage for a fee. Frankly, the staff were not that friendly. This was a very German place, a health spa from the old world. Generally, the hotel and rooms were nicely updated. Pool was nicely warm but so was the air in the pool room. In fact, the air was stifling but that seemed to work to keep the parts of the body not in the water nicely warm too. Large breakfast buffet. Convenient to walks in downtown Bad Kissingen.

Room tip: Room 105. Large suite and very, very large balcony.
Date of stay: May 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank JC82010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2016 via mobile

Great hotel. Wonderful atmosphere! Staff are super-friendly and helpful. Restaurant buffet breakfast and dinner very good ! I like arch nice looking windows, well-decorated hotel. Wi-Fi Internet is quick. The spa is great .I hardly recommend mineral bath and massage I had great time there. Swimming pool is nice. Would DEFINITELY return.

Date of stay: October 2016
Trip type: Travelled solo
1  Thank Ol2003 O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2015

Hotel is a bit dated and has no air conditioning in the room I stayed in, which in 37 degree heat (very unusual) made it hard to sleep. Breakfast was only OK with same choices everyday. Location to town is very good. Staff at reception were helpful.
This is quite a big hotel with many wings, so can be a fair walk to breakfast / reception depending on where you are allocated a room. WIFI was really patchy in my room and across many parts of the hotel. Room was adjacent to the road which was a bit noisy.

Room tip: Try and get a room in the main building with air con if summer
Date of stay: July 2015
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
2  Thank Topbloke68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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