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Reviewed 18 October 2019

We stayed in the new section twice during September and October. The new buildings are nice although moving around can be an issues due to the signage. Issues include:
- Room #1 has a serious problem in that if the curtains are open, people in the street can see into the bathroom. The mirror and open slats provide no privacy
- The slats in the other new rooms also provide no privacy into the bathroom
- The biggest issue was the constant failure of the RFI door keys. As the hotel is not manned at all hours, there is a real risk of being locked out at night. The failure rate we had was in excess of 50%
- The shower needs a shelf or rack to hold personal items
- The bed reading lights should operate on either side of the bed, not both on at the same time and the timer to be removed. Currently there is turn off timer for some strange reason
- Apart from the above, the facilities are very good and the spa area is excellent
- Whilst it was rarther cold and wet during our stay, we do understand there is no air conditioning in place. Given the amount spent on these new buildings, you would have thought this would have been included.
PLEASE NOTE THAT THE HOTEL RATINGS BELOW ARE NOT CORRECT AS UNABLE TO CHANCE THE ALREADY ENTERED RATING. ALL 3 WOULD GET 4 STARS.

Room tip: Avoid rooms facing the main street - people can see in and it is on the bus route
Date of stay: October 2019
    • Location
    • Cleanliness
    • Service
Thank Russell B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2014

Historic hotel in city centre of Bad Neustadt. The building is quite old, which has some charm, but unfortunately the rooms were little atmospherical. Furthermore it was quite noisy, which is however expected for such an old building.

The terrace outside is cozy, and the receptionists were very kind and helpful. I liked that they were dressed in traditional clothing. Breakfast was nothing special, a bit disappointing. Parking is available next to the hotel.

Overall the stay was fine, but I would not be tempted to come back.

Date of stay: August 2014
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank babod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2014 via mobile

I stayed at this hotel four years ago, nothing has changed, the rooms are clean and tidy, housekeeping is good, bedclothes and towels changed frequently. Staff are friendly and helpful. Breakfast is ample, coffee is nice, and yes I will stay here again.

Date of stay: July 2014
Thank Graham905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2014

Disappointed about this central hotel. Renovated rooms really look different than this. Cold and uncomfortable room. Breakfast was ok but after an almost sleepless night did not make it worth teh price.

Date of stay: December 2013
  • Trip type: Travelled solo
    • Value
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    • Sleep Quality
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Thank irishpuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2012

Old building, needs a renovation.
Bad sleep quality, floors are squeaking very bad, the garbage ist collected at 5a.m. and you hear it all.
Personell not so friendly

Room tip: Take rooms with yard window.
Date of stay: December 2011
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank forgm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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