We visited this restaurant on a very quiet day when it is fair to say that there was zero pressure on the staff. The restaurant was completely empty, yet we were forced to go through a labyrinthine system to order, which disallowed the logical method of choosing one's ice cream flavours and then ordering them in an appropriate quantity. Instead, you must go to what in any other ice cream joint would be the end of the queue, tell them what size of pot or cone you would like (NOT how many balls of ice cream you fancy, that is an option that is banned). The staff member on duty was, from a British perspective, extremely surly. Despite the fact we were the only people in there, she acted rather huffily about our unfamiliarity with their system of ordering, to the point that she deliberately did a shoddy job of my mother's ice cream when she questioned the order of ordering.
However, (other than my mother's badly served ice cream) the final result was extremely tasty and very well presented. The ice cream (other than my mother's badly served pot) comes in a clever flower-like arrangement on the cone or pot which is very attractive. The ice cream itself is soft, rich and luxuriant and there is an excellent range of flavours.
It is a shame when a good product and concept is spoiled by a badly trained demotivated staff member.
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