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Reviewed 28 June 2018

I happened to be traveling for a world cup match and although there was quite a large number of guest at the same time the front desk staff managed to get things flowing smoothly.
Although the tour office's woman did not speak much English she did her best to guide me through the tour package selections and at the end i chose a city tour package which was just perfect.
It was also quite a nice surprise to find a gigantic piece of cake the day of my birthday waiting for me on my room.
Now, breakfast has definitively room for improvement.

Date of stay: June 2018
  • Trip type: Travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Arturo2506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
менеджер Guest ... B, Менеджер по обслуживанию клиентов at Bridge Resort Hotel, responded to this reviewResponded 29 June 2018

Dear Guest,

Let us thank you for sharing such a positive feedback regarding your stay at Bridge Resort! We appreciate a lot your positive comments about our staff. For sure it is the greatest compliment for us. We are very pleased to be at your service. Also we are grateful to you for your comments as for breakfast, we will definitely pay attention to this aspect. We certainly look forward to the opportunity to serve you again at Bridge Resort!

Kind regards,
Milena Abdulina,
guest relations manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018 via mobile

Big hotel about 10 min walk to the beach. Rooms were large but in need of refurbishment. The bed was extremely hard so didn’t get a good night’s sleep. Breakfast was below average. Same food served every day and not sufficiently heated. Friendly staff

Date of stay: June 2018
Trip type: Travelled solo
Thank scorpio1755
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
менеджер Guest ... B, Менеджер по обслуживанию клиентов at Bridge Resort Hotel, responded to this reviewResponded 27 June 2018

Dear Guest!

Thank you for choosing Bridge Resort hotel and for your feedback! We are happy to read that you were satisfied with our staff. For sure it is the greatest compliment for us! Also we are grateful to you for your comments as for breakfast, we will definitely pay attention to this. We hope to welcome you back in the future!

Best regards,
Elena Volkova,
guest relations manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2018 via mobile

The staff at Bridge hotel are the worst you can find.
Maybe it work for Russians, but for foreigners it is impossible.

I had a time for massage at medial center. The receptionist, Svetlana, said I had no reservation. When my Russian wife called the medial center and asked What happened, Svetlana said she never had any foreigner in reception.

That is the standard of the staff.
They have no understanding between me paying as a guest and they getting salary.

Soviet is dead. Russia is a free capitalistic state. The staff at Bridge need to understand that. Unhappy customers.... means no work

Date of stay: June 2018
Trip type: Travelled with friends
Thank Tommy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
менеджер Guest ... B, Менеджер по обслуживанию клиентов at Bridge Resort Hotel, responded to this reviewResponded 17 June 2018

Dear Tommy, thank you for taking the time to share your reviews about your stay at Bridge Resort. Please allow us to assure you that all our guests are important to us. We very much appreciate the opinion of our guests and believe that constructive feedback will improve the quality of our services. We sincerely apologize for the situation of misunderstanding from the receptionist of the medical center, which caused you inconvenience. We will apply disciplinary measures to the receptionist.
Once again, thank you for taking the time to post your feedback. We will certainly look forward to being able to serve you again at Bridge Resort in the near future.

Kind regards,
Milena Abdulina,
guest relation manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2018 via mobile

Everything was great! The hotel is situated not far from the sea (about 5 minutes of walking) and the area is good (there are some good restaurants and the Olympic park). Mostly there were families with children and as I could see there were lots of activities for children.

Date of stay: January 2018
Thank Rena Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
менеджер Guest ... B, Менеджер по обслуживанию клиентов at Bridge Resort Hotel, responded to this reviewResponded 11 January 2018

Dear Rena, let us thank you for sharing such a positive feedback regarding your stay at Bridge Resort! We are happy to hear that you were satisfied with our convenient location. Indeed our hotel is perfect for families with children. But at the same time our hotel is suitable for young couples, sports groups and business tourists too. We certainly look forward to the opportunity to serve you again at Bridge Resort in the near future!

Kind regards,
Milena Abdulina,
Guest Relations Manager

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Reviewed 26 October 2017 via mobile

I stayed in Bridge Resort for 6 nights and I loved every minute of it! The location is the best, the food is great, Spa and sauna are unforgettable. And that staff is the friendliest! It is a very family friendly place with lots of fun things for children and parents. I am looking forward to visiting this place again!

Date of stay: October 2017
Trip type: Travelled on business
1  Thank MishaA62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
менеджер Guest ... B, Менеджер по обслуживанию клиентов at Bridge Resort Hotel, responded to this reviewResponded 27 October 2017

Dear Mikhail,

Let us thank you for sharing such a positive feedback regarding your stay at Bridge Resort! We are happy to read that you were satisfied with our food, Spa and hotel location. And also we appreciate a lot your positive comments about our staff. For sure it is the greatest compliment for us! We look forward to the opportunity of welcoming you back to Bridge Resort on another occasion.

Kind regards,
Milana Abdulina
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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