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1 - 6 of 693 reviews
Reviewed 20 January 2020

When my wife and I were looking for an upscale hotel for our overnight trip from Rome to Viterbo and the Terme di Papi, the Alla Corte came up as a very promising choice, with very high ratings overall. Then I saw some recent reviews that were less than positive and got a bit concerned. Bur our trip showed that there was no cause for concern. We purchased the all-inclusive package, which turned out to be a terrific value, and had a great time. The staff was exceptionally warm, welcoming, helpful and patient with our middling Italian (although they spoke extremely good English). The room was clean and comfortable, with a very nice bathroom. Dinner, included in the package, was top-notch; we did add a few supplemental items, which cost a bit extra, but still, for a full Italian dinner and wonderfully tasty and beautifully presented food in an elegant setting, it was a pleasure. Breakfast was also impressive. And the package included a free shuttle to and from the nearby hot springs, two entry tickets and a spa kit of a robe, slippers and towel; making the overall cost even more reasonable. I even treated myself to a massage; not included in the package but very much worth it. Overall, we couldn't have been more pleased. The weather was cool so we couldn't take advantage of the resort's outdoor amenities, but we'll leave that for next time!

Date of stay: January 2020
    • Location
    • Rooms
    • Service
Thank Bill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco S, Direttore at Alla Corte delle Terme Resort, responded to this reviewResponded 20 February 2020

Dear Bill,
Thank you so much for this kind reply. We are really happy to know that you enjoy your stay at alla corte delle terme exclusive resort ****, our staff, our amenities, our location and our restaurant services.
We are also pleased that you like thermal springs and wellness services in Terme dei Papi.
Looking forward to welcoming you soon on spring or summer to enjoy also our garden and pool.
Best regards,
Annalisa S.
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2019 via mobile

At first when we arrived the reception man was amazing. He spoke ok English and was extremely welcoming. The female server who works Friday-Tuesday is amazing ... Wednesday and Thursday...this is when all goes downhill. The substitute reception man is just a jerk. We nicknamed him ..Mr. NO. All he ever answered us was NO. We asked for changed of 50 euro (to tip the awesome server on the weekend) he says NO! Always No! The hot tub doesn’t work..he say NO. Yet the nice guy gets The maintenance man to finally come and “fix” what ever was wrong. Then there is Lurch...the Wednesday Thursday waiter guy who is CLUELESS. He had trouble serving 8 people. The other gal handled 35 ppl flawlessly! Not Lurch...with him “nothing was possible”. We were served an open bottle of wine from the night before...no tasting or just poured it and walked away. ice cold pork...we didn’t eat it. They said it was supposed to be cold but for you we heat it up..yet it was still cold...so for the amazing server, the awesome reception guy, I would give them 10’s. The rest.. aweful. I will not return .

Date of stay: October 2019
Trip type: Travelled as a couple
Thank workingmom58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2019

Compared to the nearby Hotel Salut Terme, the Alla Corte delle Terme Resorts falls far short in regard to facilities, standard of rooms, service and cleanliness. In all these areas the Hotel Salut Terme is far superior.

Date of stay: August 2019
    • Location
    • Cleanliness
    • Service
1  Thank Angelateresa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco S, Direttore generale at Alla Corte delle Terme Resort, responded to this reviewResponded 23 September 2019
Google Translation

Gentile Angelateresa,
Non ci risulta essere mai stata cliente del nostro Resort.
La Sua recensione appare più una propaganda per un'altra struttura ricettiva.
Sarebbe invece utile, per noi, avere proposte utili per migliorare.
Cordiali saluti,
Annalisa S.
Responsabile Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2019

Amazing!!! We were there for 2 nights and stayed in the spa/jacuzzi suite. The ground, swimming pool, and patio were beautiful and very serene, and the suite is amazing, with nice amenities, lots of space, nice bedding and decoration. We enjoyed the private jacuzzi very much! The restaurant is great too and the people were all very nice and accommodating (they refunded us one night after our plane change), we stayed in 2 other 4/5 stars hotels during our trip to Italy - and this hotel was the cheapest but our favorite one! Would recommend.

Room tip: The jacuzzi room is superb and cold (which is nice in the summer)
Date of stay: July 2019
    • Rooms
    • Cleanliness
    • Service
Thank Anna-Luoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco S, Responsabile reception at Alla Corte delle Terme Resort, responded to this reviewResponded 9 September 2019

Dear Guest,
Thank you for choosing alla corte delle terme for your stay in Viterbo and thank you for this review.
We are really happy that you enjoyed your stay here,
best regards

Annalisa S.
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2019 via mobile

What a beautiful hotel. Rooms lovely and spacious. Friendly staff.
Breakfast was exceptionally disappointing. Many items had run out, even early morning, eggs and bacon were cold (the heaters were not lite underneath them) even after telling them on the first day, it was still the same on the second day. Cutlery was also in short supply.
One other complaint was on return to the hotel one night we had to wait over 10 minutes at the gates to be let in.
Even with these problems we would still stay here again.

Date of stay: June 2019
Trip type: Travelled as a couple
1  Thank BigBMTHBelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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