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All reviews rooftop pool flip flops prestige room lake garda riviera travel on arrival complimentary glass of prosecco our honeymoon recommend this hotel turn down service best hotel we have stayed half board fantastic hotel little touches every evening pool towels surrounding mountains
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Reviewed 14 October 2018

Senor Tonelli runs a very good hotel. Very smart, relaxed, excellent staff with a real interest in the customer.
Dining Room above par with Dinner on 7 evenings always varied. Wonderful facility on the roof with a swimming pool and sitting out area where u are looked after meticulously, if u want to engage or not. Riva is a lovely town with plenty of character and not too much commercialism. Book now and u will not be disappointed.

Date of stay: September 2018
1  Thank expert186605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giuseppe T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this reviewResponded 18 October 2018

Dear Expert186605,
on behalf of the entire staff and myself I would like to thank you for having shared your experience on Tripadvisor.
We are really glad you have enjoyed the food. Since we really care about the kitchen, we choose only high quality products in order to prepare tasty menu capable to satisfy even the more refine palate.
We wish to have the opportunity to welcome you again in Riva del Garda!
Best wishes
Giuseppe Tonelli

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Reviewed 4 October 2018

We were very pleased with the choice of hotel we made with a holiday company we went with, it was the best from their selection. Staff very attentive to all our needs, food top notch and ideal position for the lake and and surrounding shops and bars. Only small down side no tea facilities in the bedrooms and evening meal we asked for a lager instead of wine with our meal and were told they don't do lagers with meals, which surprised us because they have bars in the hotel and I thought the customers needs should be met, which was a shame otherwise we couldn't fault it.

Date of stay: September 2018
Thank julie w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giuseppe T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this reviewResponded 9 October 2018

Dear Julie W,
Thank you so much for your lovely words.
Knowing you have enjoyed your stay at the Kristal Palace is for us a huge pride.
Altough the Kristal Palace is not in the city center, its quite position allows you to enjoy the breathtaking views over mountains and the lake. Indeed,the complimentary bikes are a really good way to explore our beautiful Riva del Garda and the nearby places, enjoying the perfectly maintained cycle paths which link all the cities of the Garda Trentino region.
Please accept our apology for the evening meal drinks, we usually serve all type of drinks in the restaurant. We will surely delve deeper into the matter.
We hope we will have the honor to welcome you again at the Kristal Palace.
Best regards
Giuseppe Tonelli

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Reviewed 28 September 2018 via mobile

We had an amazing time at the hotel Kristal palace and would return in a heartbeat! Especially loved breakfast by the pool and happy hour cocktails! Riva itself was great to base ourselves. We seen a lot of places around the lake during our week stay and were more than happy with our choice of location!

Date of stay: September 2018
Trip type: Travelled as a couple
Thank steph_ireland86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giuseppe T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this reviewResponded 9 October 2018

Dear Steph,
First of all we would like to thank you for your lovely words.
It is a pleasure to read your appreciation about the Hotel, seeing guests satisfied is the best reward we could ask.
Our Skypool Terrace is, without any doubt, the icing on the cake: starting from the breakfast served en plein air whith our chef, until the evening live music entertainment, the Skypool terrace is the perfect spot to escape the daily routine and chill out under the sun.
Looking forward to meeting you soon again,
Giuseppe Tonelli

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Reviewed 20 September 2018

Nothing was too much for the staff at this fabulous hotel. From the moment we arrived they went out of their way to solve problems and treat us like VIPs. The rooms (all with balconies) were tasteful, the food excellent and the rooftop pool with bar and breakfast area was a real treat.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Guide800839
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giuseppe T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this reviewResponded 9 October 2018

Dear Guide800839,
First of all we would like to thank you for your lovely words.
We highly appreciate your special recognition of every department and we are pleased our efforts have made your stay an unforgettable one.
We hope to welcome you back in the near future.
Best wishes,
Giuseppe Tonelli

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Reviewed 19 September 2018

The client is king in the Kristal Palace Hotel. It has style, luxury and no pretentiousness. We are just home after three weeks there and cannot speak highly enough about it. Royal treatment all the way. From the moment we landed at reception and had the cases taken from us all our cares and worries went with them.
The staff in this hotel is outstanding. They are fast, efficient and infinitely good humoured. Nothing is a problem to them.
The food is sumptuous. The Italian Night a delight and the tiramisu........
The rooms are spacious, spotless and have such comfy beds. All rooms have balconies with stunning views.
The roof terrace is an experience that takes ones breath away every time one uses it. Here nightly entertainment is held. Wonderful!
We will be back!

Date of stay: August 2018
Trip type: Travelled as a couple
1  Thank Glenbeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giuseppe T, Direttore at Hotel Kristal Palace - Tonelli Hotels, responded to this reviewResponded 9 October 2018

Dear Glenbeg,
Your praise fills us with joy!
Our staff truly trusts in the first impression, therefore we always do our best in order to make our guests feel at ease from the very first moment they walk into the hotel. We are so glad you have appreciated our efforts!
We highly care about our "Live" restaurant, therefore our Chef is always on the look out for genuine local product to create the most original and well balanced meals, giving the opportunity to our guests to discover our culinary tradition. This is also the main reason why we have introduced the "ITALIAN NIGHT" with a special gala menu and the top Italian songs.
We are waiting to welcome you again soon.
Best wishes
Giuseppe Tonelli


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