Stayed here for four days for a good friend’s wedding. Upon arriving we were told they couldn’t find our reservation, this is after booking through Expedia and then separately following up with the hotel 2 months before our stay. The manager, Alfonso, was very unapologetic about the situation and basically told us “things happen”, he did not apologize once. I had booked a sea view room a year and advance and they had no more available when we were checking in. Our room was towards the back of the building, decent enough size and has all your basic necessities. I am giving this hotel 2 stars because the customer service is just some of the worst I have seen in my travels, not one apology during our stay. My husband and I are pretty easy going and we know mix ups happen, but it’s the way you handle them that separates the bad from the good. Had a few friends stay at the hotel right next door, said it was great.
- Official Description (provided by the hotel):
- Hotel La Certosa is an ideal location for a holiday if you are in search of sea, culture and nature excursions and good food. The hotel is in fact situated on the beach in Marina del Cantone, one of the most beautiful bays in the Sorrento peninsula, behind Punta Campanella, in the heart of the natural marine reserve of the same name. With uncontaminated beauty, the reserve offers lots of land and sea routes to allow you to discover various sites full of history, legends and culture. ... more less
- Reservation Options:
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- Also Known As:
- La Certosa Hotel
- La Certosa Massa Lubrense