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Reviewed 2 weeks ago

We have recently returned from a two week stay at the Naxos Beach Resort in Sicily (10-24 June 2018). Staying on an all-inclusive basis.

Downside first.
We do not enjoy eating inside when on our holidays and always search for a hotel that offers outside eating. We chose this hotel as First Choice stated there were outside terraces at the restaurants where we may eat our meals. This was confirmed by the hotel when I contacted them by email. However, it is not possible to eat dinner outside on the terrace of either of the all-inclusive restaurants, as the Oasys restaurant terrace is permanently covered, and the Del Parco small semi-covered terrace (13 tables) is open for breakfast, but closed during the evenings. On checking into the hotel, we were allocated one of the restaurants for all meals. The Casa Del Massaro restaurant was not available to us on an a la carte basis without upgrading our whole package. The Stella di Mare a la carte restaurant was closed throughout the duration of our stay. The Stella di Mare Beach Bar closed earlier than advertised at 17:00 hours. The only restaurant where we actually managed to eat outside on three occasions in the evenings was the Casa Del Massaro restaurant when it doubled up as a pizzeria three times a week, which is OK if you want a pizza! We found this extremely disappointing. The all-inclusive drinks menu was rather limited (no cocktails) but we were aware of this. On our third day we were disappointed to see the menu was replaced by an even more limited version! This was reported to our rep. The cost of drinks to purchase was expensive, cocktails or anything similar was 10 euros. Spumante (sold as Prosecco) was 5 euros for a flute. Small lager 5 euros. Local bars in the harbour were around half of the price.
Breakfast I would score 2 Star. The cooked food was as follows: hard boiled eggs, tepid scrambled eggs, streaky bacon, frankfurters, chicken sausages, seared tomatoes and boiled rice. A choice of three cereals. A selection of the usual continental food, unprepared fresh fruit and a small selection of tinned fruit. This did not change once during our stay. Lunch and dinner, we would score 3 Star as there was more variety although average at best.
The staff in general were not overly friendly (excluding Phillipa the cleaner who was friendly and helpful), although they seemed to warm to us during the second week. A few more smiles would not go amiss.
The beach comprised of very course, dark sand and small stones. It was not good for walking on even wearing beach sandals. There were also stinging jellyfish in the sea during the second week.

Now for the upside.
Check-in was very smooth and the hotel was very clean throughout. Our room was very nice with a good sea view. The large grounds are really lovely and full of wonderful birds (we counted some 20 species), it was great to hear birdsong throughout the day and evening. The swimming pools are very clean with plenty of sunbeds available. Beach sunbeds are bookable for the duration of the holiday and towels included if you are all inclusive. The location was good. The Olympic bar had a pianist during the evening and had good atmosphere, the entertainment in the theatre ranged from very good to embarrassing.
Other guests were considerate and we were able to sleep well almost every night. We would also like to mention Hayley and Pete who brought us some sunshine and laughter. Missed you on the second week.

Tips: take insect repellent, buy bottled water etc at the mini supermarket a few minutes down the road.

Room Tip: Main building sea view
  • Stayed: June 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank andy_pink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAntonioTommasi, General Manager at Atahotel Naxos Beach, responded to this reviewResponded 2 weeks ago

Dear Mr. Pink,

thank you very much for taking the time to write and convey your comments and observations having stayed with us here at the Naxos Beach Hotel.
It is very important for us receiving feedback from our guests: it allows to understand what we have to work for improving our services.

We appreciated your opinion about the room you reserved and we are happy you found it very nice: an Executive room frontal sea view in all inclusive. It includes all meals in the main restaurant, Oasys Restaurant, the beach service from the 3th row, soft drinks in glasses in all our Bars and the possibility to go to Casa Del Massaro Restaurant opened three times per week as a pizzeria.
Oasys Restaurant has, also, an outside veranda that, according with the weather we open in the evening. During your stay the weather was not very clement, so we could not open it.
We are very sorry you disappointed with our Restaurants organization, but we hope to host you next time suggesting to book a treatment in Blue Naxos formula with breakfast at Casa del Massaro and dinner at Restaurant Stella di Mare or Casa del Massaro, two outdoor Restaurants with a dedicated menu; it will be the right choice for you.

We wish you all the very best in the future and we hope you will consider staying with us again, as we are confident we can provide a better experience.

Sincerely

G.M.
Antonio Tommasi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

I recommend this hotel in all respects.
It is set in huge gardens which are well maintained. All areas are kept very clean.
Food is good and varied. Extremely nice dessert menu
Rooms are spacious and cleaned to a high standard
The swimming pool area has plenty of sunbeds and again is very clean
I've found all of the staff friendly and approachable - restaurant, bar & reception
There are activities during the day and a children's club which looks well run. Also a nice private beach with its own pool bar.
5 to 10 minutes to a varied parade of shops and restaurants and a further 10 minutes to main town. Lovely walk along the sea front with loads of restaurants catering for every taste.
A few minor areas for improvement - I would like to see a touch screen/timetable telling me what's on and where but on the whole I would definitely stay again....

Stayed: June 2018, travelled solo
Thank CarlDennise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAntonioTommasi, General Manager at Atahotel Naxos Beach, responded to this reviewResponded 2 weeks ago

Dear Guest,

It is such a great compliment to us that you consider our Hotel to be beautiful and that you had a wonderful time. We are delighted that we impressed you with our customer service and food.

Thank you for finding the time to share your lovely review and kind words here. We are happy to hear that you had an amazing holiday with us. Your recognition of the team is very much appreciated and will be shared with them to further inspire them.

We hope to be able to welcome you back here again

Best regards

G.M.
Antonio Tommasi

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Reviewed 3 weeks ago

Returned today after a week at this hotel, check in was quick and room was ready even though we arrived at noon, no charge for safe - hotel is a little dated, (but carpet in halls does keep the noise down) our room was big, and beds were comfortable - shower was a little temperamental but fine once you run it and waited for a bit. We went all inclusive and was dissapointed to find this didnt cover things like cocktails, hot chocolate,an milkshakes etc- unless you pay and upgrade, - food was fine, loved the fresh cherries, and apricots, fresh fish and pasta every meal time. Pizza restaurant was good - although the lady running it could have been a little more cheery. Pools were great plenty of sun beds an umbrellas round the pool, although they may think of adding cusions as can be hard on the bot after a few hours - beach towels are free to all inclusive and you get the same beach lounger for the week. Do take insect repellant, an plug in, we got bitten, and saw that most folks had nasty bites. Now the staff, they are very diffrent from any place ive ever been, make yourself known at the bar or they will keep passing you by, they are very helpful and attentive once you get there attention. Couple of other helpful pointers, take a umbrella, as when it rains it pours. If your going to vist the volcanoes you will need to wear warm jacket and trainers/shoes. Use the courtesy bus at the hotel, its free and makes a nice trip out. Finally - would i go to this hotel again, yes for the right price.

Room Tip: Easier if your in main hotel
  • Stayed: June 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank julesstu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAntonioTommasi, General Manager at Atahotel Naxos Beach, responded to this reviewResponded 2 weeks ago

Dear Guest,

thank you for taking the time out to leave a review after your most recent stay with us, its always a pleasure to hear from our guests once they have left the resort.
I am very happy and pleased to hear that your overall experience was a good one and that you were able to have a relaxing holiday with us.
By your words we understand you have reserved a Double Classic room lateral sea view in all inclusive. The all inclusive has been conceived to make our guests' stay as pleasant as possible. It provides breakfast, lunch and dinner, all soft drinks in glasses and the beach included from the third row.
At Naxos Beach Hotel is, also, possible to reserve refurbished rooms: we have rennovated in the last two years all our rooms in villa, becoming Deluxe rooms in villa garden view, modern and comfortable rooms very much appreciated by all our guest.

We are very proud you found our staff very polite and helpful, and we have certainly shared your positive comments with all our team members.

Hoping to host you again in a not far future


Warm regards

G.M.
Antonio Tommasi



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Reviewed 3 weeks ago

Arriving at the hotel the reception was good quickly sorted and off to the room ,it was basic nice views and reasonably quite except for those who are unable to shut doors quietly but seem the need to slam them shut at any time off the day or night ,not all the facilities were open as stated in are brochure the location is good and the beach is nice your own sun loungers with room number on so you know you have some where to lay down when you get there. That is where the nice stuff finishes if you are looking for nice food great atmosphere and friendly staff you are going to be disappointed there was never enough food if you came down a bit later to let the rush disappear at breakfast lunch or dinner. The dress code for evening dinner does not exist the men and some of the women looked like there were off to the beach for a barbecue it was one for all, no organization what so ever the staff looked like they had not been payed for years they were rude and be honest so were a lot of the guests the entertainment well there was not what I would call entertainment but other people may like what was on offer ,as there was supposed to be a big show on in the open stage there was nothing just kids tuff then adult games with kids still there. We thought very inappropriate we were all inclusive big mistake ,after three days we started to eat away from the hotel much nice food nicer atmosphere nicer evenings all round. Don't usually bother with trip adviser but on this occasion I felt we had to tell other people what we had exsprieanced .

  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
4  Thank peterhawkins63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Great hotel lovely food and very friendly staff,location was very good right beside the beach.Very relaxing at night with piano bar also shows were put on by staff of different musicals which was very entertaining.Very clean hotel the weather was great .

Room Tip: get a room with pool view on second or third floor
  • Stayed: June 2018, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank jim5connaughton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAntonioTommasi, General Manager at Atahotel Naxos Beach, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you very much for taking the time to write and convey your kind comments and observations having stayed with us here at Naxos Beach Hotel
It is a pleasure to read such positive experiences!

We are so pleased to hear that you both had a great stay with us and enjoyed everything from the facilities, to the service and the small details.


On behalf of all of us here at Naxos Beach, it was such a pleasure to have you staying on our Hotel and we are certainly looking forward to welcoming you here


Regards

G.M.

Antonio Tommasi





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