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Hotel Al Larin
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Reviews (124)
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1 - 6 of 124 reviews
Reviewed 4 July 2017 via mobile

As my wife and I were going through the check-in process, the male staff member indicated that we needed to leave our passports with him until we checked out.

Having visited nearly two dozen countries, this seemed like a strange request, so we asked if he could instead make a copy of our passport. In our experience, this is the standard in Italy. He then became unexpectedly angry and started yelling at us, telling us to "get out of his hotel". 

We were in complete disbelief. After trying to reason in a civil manner with him for a few minutes,  we realized that it was a losing battle and told him that we would be happy to leave if we could get our money back. Still yelling in an unreasonable manner, he said that we would would need contact booking.com to get a refund. 

This was completely unprofessional and the worst customer service either of us has ever experienced.  We did nothing wrong other than try to protect our invaluable travel documents.

To make matters worse, the hotel apparently reported to booking.com that we did not show up in an effort to keep our fees. Still trying to sort this out...what a horrible mess that put a serious damped on our visit to one of the most beautiful places we have ever seen.

Definitely recommend staying in one of the many other hotels in the area, even if you have to pay a bit more.

Stayed: June 2017, travelled as a couple
Thank Daniel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 July 2017
Google Translation

Buon giorno, stavamo aspettando la vostra recensione…
Arrivando dopo l’orario di check in senza che lei ci avesse comunque avvisato come chiaramente indicato e quindi con reception chiusa ,le e’ stato chiesto gentilmente di lasciare i documenti in custodia fino al giorno seguente, ma lei si e’ rifiutato!!
Sono dunque tornato in hotel e le ho richiesto direttamente di darmi i documenti ma lei si e’ addirittura irritato ( chiaramente aveva qualcosa da nascondere ). Impossibilitati di verificare la sua identità’, per non infrangere la legge non abbiamo potuto far altro che invitarla a cercare un altra sistemazione come suggeritoci dalla polizia.
distinti saluti

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2017 via mobile

My husband and I are two nice and quiet people travel frequently around the world. We never caused troubles , are polite and tip well.

We booked this place through booking.com and we put 11pm as the estimated arrival time. We got there at around 9pm. The owner wanted us to leave our Passports with the front desk lady Overnight. We were leaving very early the next day, and didnt want to miss the flight without the passorts. Therefore, we asked very Politely if we could bring it to him in the morning again or if we could take a picture and send it to him . He shouted "No! Too late". And repeatly said " GET OUT!!!?!?"

We were not even mad, because we were in shocked ! What's going on ?! We still don't get it.

Worst part is - he said we would get a refund from booking.com, and booking.com informed us that the owner said that we never showed up.

The owner is an unbelievable angry liar.

Stayed: July 2017, travelled as a couple
Thank H B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 July 2017
Google Translation

Chi mente non siamo noi perché’ non ha mai scritto che sareste arrivati tardi, infatti booking ha provato a contattarvi alle 20.20 ma non avete neppure risposto.
Tutta via vi e’ stato consentito di fare lo stesso il check in ma voi si siete rifiutati di fornire i documenti sia in consegna che in visione e perciò’ come suggeritoci dalla polizia ,impossibilitati a verificare la vostra identità’, per non infrangere la legge non abbiamo potuto far altro che invitarvi a cercare un altra sistemazione.
distinti saluti

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2017 via mobile

This place is running downhill. The female host was nice, but that was about it. Walking in was all dark and stuffy. Visiting this place makes my skin itch. It's also a very very very far walk from the centre. Which we missed because the time we wasted getting there.

Stayed: June 2017, travelled with family
Thank AudreyHello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2017 via mobile

I love this hotel, family run, clean, comfortable. We have been welcome and supported by the owners on everything including suggestions for dinners and places to visit. The breakfast is excellent. The location is great for the town center and the ski areas. Highly recommend for families.

Stayed: February 2017, travelled with friends
Thank Paolo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2016

The host was very friendly and helpful and our room was well designed, cosy and clean. The breakfast buffet was surprisingly good for a budget hotel - it contained the usual sweet Italian selection as well as cereal, eggs, cheese and ham.

  • Stayed: September 2016, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank SuzieLee71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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