Travelling from Crete to Italy we stopped at this hotel for one night.
The origional reservation was for two nights. But had to alter to one night due to ferry timetables changing.
Origional reservation was made with payment at Hotel. However payment was taken and the second night not refunded.
We dined at the hotel, great cuisine, wine service, all at good prices.
Was informed by the receptionist that the she would e mail about the refund for the second night, if not she would charge the restaurant bill, as extra.
The Manager was not available at the time. Five days later still awaiting Response.
Great Hotel, location, room and personnel etc; But a more effective customer relations would be appreciated.More
- Room service