I do my reservation, and I can not go, the cancellation policies says:
Do not accept any changes, but you can cancelled before 1 day of arrival local time 11:59 PM for no charges.
I cancelled before the time and the date I keep my email from Marriott Bonvoy because I reserved and cancelled in the web page of Marriott Bonvoy.
But the hotel charge to me the 3 nigths unduly and refused to return the money.
I sent plenty of emails and PDF from the cancellation policies and reservation and cancelled confirmation emails do I received from Marriott Bonvoy.
But they ignore.
I use to be a customer from Marriott and SPG, and I assumed that this hotel has the seriousness of the brand that supports it since that they are advertised as AC hotel by Marriott.
For this reason be really careful when you think to stay in this hotel.More
- Free Wifi