comfortable budget hotel - good choice for breakfast although layout of food etc could be more practical - had to walk back for to get tea and milk etc! Bedroom clean and comfortable. quiet location in February.More
- Free Wifi
comfortable budget hotel - good choice for breakfast although layout of food etc could be more practical - had to walk back for to get tea and milk etc! Bedroom clean and comfortable. quiet location in February.MoreShow less
Thank you for your review, I'm glad that your stay was good. We wait to welcome you again. Best regards Claudia Masoero
The hotel Rosa is situated down a short paved cul de sac in Alassio and very close to the sea front. Luggage has to be taken a short distance from the main highway, also a cul de sac, to the entrance. Entrance is into a reception/lounge area. Reception staff were cheerful and check in was done quickly. 2 lifts give access to upper floors. Our bedroom was of adequate size with ensuite facilities. A small balcony overlooked the cul de sac area. There are no sea views from this hotel. A multi channel TV with sky box was installed as was air conditioning. The room was kept clean and tidy through out our stay. The beds were comfortable. Towels were changed daily. A large dining room served a continental style breakfast only. I would have liked a little more choice. Service of evening meals has been discontinued due I believe to the large amount of restaurants close by. A small bar is located close to the reception. Service at the bar was not the best. Waits for service were common and the bar ran out of wine on occasion. OK for a pre dinner drink but not much else.
The hotel gives easy access to the beach area. Exit from the rear of the dining room gives access to a well lit passage leading directly onto the sea front. Open air restaurants are in abundance as well as many shops. This area is very busy at evening times. Good atmosphere.
All in all we liked Alassio and the hotel Rosa. Cosy middle of the road hotel. Would we stop again?? Yes.
Dear Brian, many thanks for the review. Thank you for your note. The next time you come back, you will certainly find our bar stocked with all drinks. In wait to welcome you again, best regards Claudia
Really bad experience.
- We paid extra to get a balcony, although there was a big (aircondition?) box at the balcony so we couldn't use it. Nor was there any chairs at the balcony.
- We had problems with the aircondition during night and called the 24 h night open reception to get help. The man who answered didn't understand English and complained about the time. Serice wasn't good in the reception daytime either. When we were about to check out, we had to wait for an extremely ignorant non- English speeking teenager.
- When we made the booking, Hotel Rosa reserved 130 Euros on our account, although we wouldn't pay until we checked out. When we checked out, we paid 130 Euros and they said that we would get the first money back. This 130 Euros where reserved for one week, during our whole Italy trip. We called after six days to inform that we hadn't got the money and they didn't even apologise.
Conclusion: lousy service, stupid payment system and overcharged. Not to recommend to anyone.
I am very sorry to read your email, if you think we have not been courteous with you, I apologize. On the other hand I found very offensive and rude your expression an extremely ignorant non english speeking teenager.
The reception is open 24 hours but the repair work is done during the day by qualified personnel. All our rooms have balconies and so there is no extra charge, you have paid the normal price. When we receive new booking we do pre-authorization to ensure that credit cards are valid. Each bank has different times for the reversal, this unfortunately does not depend on us, but as we explained, you should contact your bank. Claudia
We stayed here for 5 nights in July and were very happy with our stay. Great location, just 2 minutes from the shops and the beach. Great breakfast, thanks to Maria in the breakfast room who was very helpful and the nice staff on reception too with a mention to Antonella - nothing was too much trouble, Would recommend this family run hotel, free bike hire too that we availed of. Alassio is a lovely resort and would definitely return to this hotel.
Many many thank for your beautifull review, I am very glad to read that you have had a good stay by us. In wait to welcome you again, I wish you a nice summer Claudia
I stayed here for two nights and found the staff very helpful, and the room, although basic, was adequate. I had to re-log on to the free wifi fairly frequently which was a pain, but it was pretty fast. The breakfast was good and included a "squeeze your own" juicer. The spa area was surprisingly good and I enjoyed a massage on a waterbed and a very good pedi!
Dear Mrs Rowena thank you for your review, we wait to give you again our welcome, best regards Claudia
This is a lovely family run hotel. The staff are very helpful even though we could not speak Italian. The rooms are lovely and the hotel is in a great position. Breakfast is good. It is right on the old town of alassio with plenty yo see and do.
Dear Kerrie, thank you very much for your excellent review, I'm glad you all had a nice holiday with us. In wait to see you soon, best regards Claudia Masoero