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“Dreadful service, hostile and aggressive”

Ephesus Mediterranean Grill & Meze Bar
Ranked #10 of 165 Restaurants in Orpington
Certificate of Excellence
Dining options: After-hours, Breakfast, Delivery, Reservations
Restaurant details
Dining options: After-hours, Breakfast, Delivery, Reservations
Reviewed 2 April 2018

I went here with 6 of my friends. We had a table booked for 8pm. The starters arrived in good time but by 10.30 we still did not have our main courses. Having found the waiters not very forth coming with when they might arrive we cancelled our meals. When we received the bill the manager added on some additional drinks that we had not ordered. We mentioned this to him and he shouted very aggressively at us that this is what it would cost us if we were not having our meals. Despite arguing our point that the meals was so late, we felt we had little choice but to pay him as we were unsure of quite how more hostile he might become. The service had been slow all night and the manager is rude and aggressive.

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    • Service
    • Food
Thank Rachel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 - 13 of 373 reviews

Reviewed 2 April 2018 via mobile

Went for lunch not the best experience. Service was very slow. We asked for a bottle of wine and after 15 minutes had to ask again. The waitress said she'd forgotten. The rice was hard and stuck together in clumps not good. The rest of the food was average. Won't be going again because the service is awful...

Thank Catherine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2018

I've only given this three stars because the quality of the food was good and the music and atmosphere made for an enjoyable evening - but for this, my rating would have been lower. The service did nothing to contribute to the enjoyment.

I was very surprised. I haven't been here for a few years but over the years I've been for a few quick lunches and dinners and found it to be a safe choice in terms of quality, value for money and service, however this was not the case on my most recent visit which was as part of a large group.

The service was so laid back that half the time it was difficult to even get anyone's attention. We had to keep asking to order drinks. Whilst you don't want to be rushed through a 'party' night - it took about 2 hours for the main course finally to arrive, which wasn't ordered at the beginning but after we had had the starters which made it a long wait - and then it took ages for the plates to be cleared. If I'd been one of the group who was not drinking it would have seemed even more interminable.

Although it was a busy night there were plenty of staff around so found it difficult to work out why it was like this - another table also clearly had issues and were none too happy.

Not sure if I would go there again based on the lack of service which is a shame.

    • Value
    • Service
    • Food
Thank teresaanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2018

As always the food at Ephesus is tasty and well cooked, it is only the service customers receive that is disappointing.
A group of 7 of us visited last night, it was a busy night and we had to ask for the order to be taken. We waited nearly an hour before the starters appeared and gave up waiting for the main course after another hour. we complained that we were no longer hungry as it was past 10 o clock and we had been in there for 2 hours and wanted the bill and cancelled the 3 main courses ordered. we then had to argue the point we did not have 5 bottles of wine as stated on the bill, the waiter became quite aggressive at one point so we left. No service charge as it was shocking! Please check your bill carefully

    • Value
    • Service
    • Food
Thank Carole M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2018 via mobile

Good atmosphere.
Around 25 of us had a meal at Ephesus, nice meal and good service. Staff helpful and the food was delicious and recommend to anyone.

1  Thank ihsan a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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