Went to Delnashaugh for lunch with high expectations but was left disappointed massively. First off, I phoned up to ask about their menu because on the website it stated ‘winter 2017 menu’ and there was a early lunch menu and a main menu. I phoned and asked if the menu which was online was the current menu and got a rude blunt reply from the man (the owner) of yes if it’s on the website then it’s the menu. I then politely explained that it’s labeled as winter 2017 and it is no longer winter 2017. I then asked if the only lunch menu they had was the early bird menu and I got another rude reply of ‘yes we have a early lunch menu and OBVIOUSLY yes we have the main menu’. I was getting impatient with the rude owner and explained that I was uncertain if the main menu was for during the day as well as at night. I booked the table for 12:30 on the phone. Got to Delnashaugh and waited about 5 minutes to be greeted by anyone. Eventually got lead into the dining area and it was baltic! It was a cold day and they had no heating on at all, it was ridiculous! The dining area was only about 4 tables so they clearly don’t expect many visitors. Very old fashioned decor, wasn’t appealing at all. Looked at the menu, very basic and not a lot to choose from! Drinks came at 12:50, my brother ordered a coke which was very watered down, more water than coke. We ordered at around 12:50ish, I ordered the chicken and on the menu it doesn’t state that it comes with any sauce but it came with one which was misleading. Nice enough but very basic pub grub but the waiting time was so poor, we were the only table in at the time and our mains took 40 minutes to come, so poor. We ordered a few desserts and we all said that they were just shop bought desserts charged at £6 each and even they took about 15 minutes to come! Went and paid and got greeted by the male owner who clearly has never had any manners taught to him or ever has been told about presenting himself smart rather than dirty jeans and top (very off putting), he told us the price and then just stood there and after a minute we asked if we could pay by card then he snapped at us telling us to hold on then went through the back. He then returned saying that they had undercharged us and he corrected it by adding 3 desserts for an extra £20. Overall, this restaurant is bog standard food, very overpriced, bad location and the worst customer service. This restaurant was the place that my summer work night was intending to be but after my experience there, everyone was put off. The customer service really was so bad and the manner of the owner just cost himself a table of 30. Manners cost nothing. Don’t recommend at all.
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