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“Relaxed and pleasant”
other travellers have booked this property
Fantastic view of St Catherine's Fort.
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Fantastic view of St Catherine's Fort.
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Very good
6 reviews
Fantastic view of St Catherine's Fort.
Kitchen area with door to shower room and wc on left.
St. Margaret's Island as seen from C202 on a beautiful morning with tide full in.
View towards Caldey Island and Giltar Point across South Beach with tide out.
View out to Caldey.
Another view from the window along Esplanade towards Giltar.
Carnock house is on the corner of first row of houses along the Esplanade.
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Overview
Condo/Apartment -
Studio, 1 Bathroom, Sleeps 3
Tenby, Pembrokeshire, Wales

Reviews from our community

Very good - based on 6 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
Any
English first
Ken P
Milton Keynes
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Relaxed and pleasant”
Reviewed 21 November 2015 for a stay in November 2015
2
people found this review helpful

We stayed in flat 202 15th November 2015 for a week and had a very enjoyable time. We have stayed before and were happily suprised to find the whole room had been refurbished and redecorated. A brand new shower/toilet and kitchen area.
The central heating was superb and kept us warm against the November chill. With a brand new extractor fan in the kitchen area it saved opening the window to release the cooking smells. This and other flats/rooms are located on the seafront with the most beautiful views of the sea and Caldy island. Bring your binoculars to watch the boats and seaguls.
There was refurbishment work going on in the building which we were advised of before booking and it has to be done at some point throughout the year. It was not noisey and did not disrupt us at all.
Problems? well nothing is ever perfect. There was an electrical problem one evening at about 7pm but a quick phone call and it was sorted out in 10 mins.
Great service.
Thanks to the owner for yet another great week.

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Travelling group: Spouse/Partner
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
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  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sueapple2...
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“The location was great, the cleanliness in the room was not!”
Reviewed 28 September 2013 for a stay in September 2013
3
people found this review helpful

The location could not have been better, the property was on the esplanade overlooking the sea and beach. Inside the studio, the view from the 2nd floor was spectacular. The cleanliness in the toilet and shower room were good. The cutlery and crockery needed to be cleaned before they could be used. The cooking utensils had dried food on them. The frying pan had something disgusting in it and the pans were of poor quality. The TV screen had to be cleaned properly before we were able to watch it. There was food over the curtains and windows obscuring the view. The dining table was sticky with food and needed cleaning before use. The mattress cover on the bed had seen better days and I was glad that I had opted to take my own bedding. We were very disappointed with the accommodation for the price we were charged. It was not up to EU standards we are used to.

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Cleanliness
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
11 Oct 2013
Thank you for your review of your recent stay in Studio C202 in Carnock House, and my apologies for not responding earlier but I have been away since the end of September.

Your comments regarding cleanliness are clearly cause for concern, as the standard you found in the toilet and shower areas should also have been replicated in the kitchen area and around the room. Unfortunately, during the three days you stayed in Carnock, we were totally unaware that you had not found the room to your satisfaction as at no time did you let us know that this was the case. I was in work every day during your three night stay from Tuesday 24th to Friday 25th September, and neither myself or Reception Staff in the Clarence Hotel - the contact point for Carnock House arrival and departures - were approached either in person or by any other means of communication.

Given your descriptions, I do not understand why we were not given the opportunity either to verify your comments or, more importantly, address the situation. In providing self-catering accommodation, problems do arise and there are times when items stop working/get broken or have been damaged which is not immediately obvious but one of the reasons many guests regularly return to stay in Carnock House is that Clarence Reception staff are ready and willing to do whatever is possible to rectify any particular problem if they can, or alternatively arrange for either myself or professional tradesmen to attend if necessary. Whilst the room folders and notices give this information, on this occasion you chose not to give us this chance.

Since your departure, C202 has not been occupied. I have inspected the curtains both at the window and across the bed area and can find no evidence of food over them. The mattress protectors that are used on beds are washed regularly and maybe this is why you felt they had seen better days. Guests have the choice of bringing their own bed linen or can hire linen and towels direct from the Clarence Hotel.

All accommodation in Carnock House is graded 2* by the Wales Tourist Board following guidelines which have been harmonised across the UK regardless of grading authority. Again, if we had been able to discuss your areas of concern, you could have let me know which EU standards you felt had not been achieved.

I am glad that Tenby itself did not disappoint and that you managed to enjoy the spectacular views from the windows. Pembrokeshire is a wonderful place and it is hoped that on another occasion you find accommodation that is more acceptable and you return to enjoy and explore the area further.

Carolinda Phillips
Proprietor, Carnock House
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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