We headed here for a "date night" while grandparents babysat for us.
We've eaten here before in the off season and had good food and service.
The restaurant is nicely decorated and the view is stunning.
The food we ordered was tasty and well presented.
Unfortunately the staff let the whole experience down.
When we arrived it wasn't made clear that we should find our own table, so we were stood by the door for a while despite a member of staff welcoming us and showing us the menu. We had to ask if we should sit ourselves.
It took almost 10 minutes for our drinks order to be taken, but our waitress and another were doubling up on serving the same tables and so both asked us and neighbouring tables for their orders. Neither one knew which table had been seated first and therefore who's order should be taken first.
We ordered a beer, mocktail and glass of water. Water and beer arrived but no mocktail. We had to ask for it and the waitress was very confused, even though the order bill had the three drinks and she only had two on her tray. The mocktail showed up 10 minutes later.
We sat inside by the window and watched in amazement when outside tables weren't cleared by staff, but by the local wildlife instead.
3 guls and 5 pigeons did a stellar job of clearing leftover burgers, chicken, pizza and chips off several tables. Dive-bombing other customers as they went about their job.
Staff made no attempt to clear the birds or tables to stop the mess and unsanitary clean up. Tables also weren't cleaned once they were clear, the guls left their large webby prints all over the glass tables.
We hadn't finished our starters when mains arrived at the table. No apology or recognition from the waiting staff.
A glass of Malbec was ordered at this point, we had to explain it was red and not white wine.
Half way through the mains a glass of white arrived at the table. We explained which wine it should have been, staff looked confused and took it away. We didn't receive a glass of red, despite asking for it.
We ordered dessert in the hope that the experience could still be recovered. As dessert arrived, our bill came with it. We hadn't asked for it, we were still eating.
The same happened to the other tables around us.
The missing glass of wine was on our bill so we asked for it to be removed. The bill was taken away and presented back to us 25 minutes later after asking for it several times. The wine had been removed.
It then took a further 15 minutes for the card machine to appear. The waitress promised twice to bring it over, she only did so when she had her handbag on her shoulder and car keys in her hand.
We were going to raise all of these issues with a manager, but no-one knew what they were doing and we just wanted to get home.
I don't think I've ever left a review anywhere like this, but I really can't turn this one into a positive, so 2 stars it is (and they were for the food alone).
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