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31 - 36 of 2 850 reviews
Reviewed 27 July 2021 via mobile

We stayed here for my husband’s birthday, I booked the date night special offer and it was marvellous. We had strawberries dipped in chocolate and a bottle of Prosecco in our room on arrival and were made to feel very welcome, my husband was even given a birthday card.

The castle is lovely, reception is dark but of course you are entering a castle and the atmosphere was great. Our room was up a spiral staircase, which isn’t for the faint hearted , but was fine when you got used to it. The room was great, again a bit dark ,but castles don’t have big windows, the bathroom was very clean and had fantastic fluffy towels.

Our evening meal and breakfast were both great , the food was really good quality and beautifully served.

Overall a great stay and we would stay again, the staff were really friendly and helpful.

Room tip: Castle rooms are authentic, but make sure you can handles the stairs
Date of stay: June 2021
Trip type: Travelled as a couple
Thank Alison B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 21 July 2021

Had a lovely two night stay here with my partner and I cannot (and would hate too) fault the accommodation and the staff gave us a very warm welcome at all times and should be commended for the service they provided

I would also like to add that all the staff wore masks at all times and even saw one(member of staff) being temperature as they clocked in for a shift( I happened ,to be walking through the reception) to. Sum up great place, great food and great staff

Date of stay: July 2021
Trip type: Travelled as a couple
2  Thank Explore796419
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 20 July 2021

My wife and I booked two nights in the castle to visit family before heading to Scotland for a holiday. Upon arrival (a 5 hour journey by car) we were told that our reservation had been cancelled.
Naturally this came as quite a surprise to us. It transpired that the booking was cancelled on the same day that we booked it. Remarkably we received a booking confirmation but we didn't receive a confirmation of this cancellation.
The reception desk asked us to take a seat in the bar while they tried to sort out what had happened.
Around 30 minutes later we were told that there was only a courtyard double available for that evening but we could have a castle twin room for that evening and move into a castle double the second night.
We had expressly booked - and were looking forward to - staying in a (haunted) castle so we reluctantly took the twin knowing we would have to change rooms in the morning.
Later, as we were getting ready to meet relatives and go for dinner, reception called and said that a double room had become available and we could move immediately.
This offer we took up.
We really enjoyed our stay and were pleased with the room we were moved to. I don't think the staff could have done anything more.
We didn't make a complaint at the time but were surprised there was no gesture of recompense from the hotel for their error such as a round of drinks - especially given we dined in the hotel on the second evening with our relatives, who live in Chester-le-Street and are frequent visitors to the hotel.
We will be staying here again but will ring in advance to check the room is still booked in our name before we leave home!

Room tip: stay in the castle
Date of stay: July 2021
    • Value
    • Location
    • Service
1  Thank terrywS3527YU
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 18 July 2021 via mobile

Part of 10. Beautiful stay in gorgeous setting. Lumley castle Staff were all fantastic and really attentive. Afternoon tea was amazing. We had requested hot beef sandwiches later on in the evening and they were up outside for our party, breakfast was in a private dining area. Escape rooms had let us down but the hotel were amazing in making our stay extra special. Will definitely stay again and would definitely recommend.

Date of stay: June 2021
Trip type: Travelled as a couple
Thank MrsE3
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 13 July 2021 via mobile

My wife & I have stayed in a variety of hotels around the world, but this was our first time in a real castle, & it was a great experience. The building is very impressive, with plenty of interesting & unusual furnishings, & our room was something else - we booked a castle classic room, which was huge, & featured a 4-poster bed. We dined in the restaurant, which was fine, & our inclusive breakfast was superb - there was a huge choice & everything was served in a friendly & very efficient manner.

All-in-all, this was areal treat - thank you everyone!

Date of stay: July 2021
Trip type: Travelled as a couple
Thank John C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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