We stayed recently for Mums birthday as a family and had an amazing time.
The house is massive and is a real luxury.
The hot tub is great fun and has views over Lake Windermere.
Its in an excellent location for walking and a short walk to Bowness.
The living room is really cosy and brilliant to relax in around the wood fire.
Would love to return.
A really lovely house, which needs only a few tweaks to be truly 5 star.
Below is the email which I sent to the General Manager, after I raised some issues with reception.
Very disappointingly, I have had no acknowledgment whatsoever.
My family and I stayed at the High Biggin property last week, and overall had a really lovely stay.
I don’t need to extoll the beauty of the property or the setting, however I would like to draw your attention to some housekeeping issues which were somewhat disappointing and not worthy of a 5 star property,
Firstly, on our arrival, one bedroom had no bath towels, and in another, the dressing gowns were very damp, and ended up back in the dryer.
The beautiful view over the lake (as pictured on the website)from the outside seating area was obscured by overgrown plants which would benefit from being clipped.
The dishwasher was totally clogged, and clearly hadn’t been cleaned, so wasn’t cleaning. My brother fixed this, rinsed the heads etc., but providing salt and rinse aid would make a difference, equally the kitchen sink doesn’t drain properly, and I was told by the maintenance man (who was very personable) that this has been an issue for some time
The bedroom coffee table in the master bedroom is very shabby with ring marks and stains, as are several of the carpets especially the one in the kitchen.
Many of the “non-stick” pans, blunt knives and scissors need replacing, as this is a lovely kitchen to cook in.
The downstairs toilet seat is the wrong size for the toilet.
Equally, the beds are really comfortable. The welcome basket was very nice, and the Jacuzzi bath is great.
I hope this doesn’t sound like I’m nit-picking. My parents (in their 80’s) and my brother and his wife loved the cottage, as I did. Having stayed many times at the Beech, over the years, High Biggin suited us for a visit “en masse”, and we will look to return, however some minor improvements would take the property to a whole new level.
We have stayed here numerous times and found the standards have slipped quite a lot over the last few years.. room 2 shower is and has been broken for a long time (our last 2 stays) and the drainage is rubbish. cobwebs all over the place and generally needs updating. Last year there was a flood through the roof too when we were there..its a lovely place in a great location but could be much better .. :(
Second stay at this great place. The house has got so much character, it's roomy and the kitchen,bedrooms & bathrooms are very spacious.
The view is fantastic overlooking Lake Windermere, the seating area is great & the jacuzzi a major plus.
The place was spotless and nice touches left by the hotel, welcome pack, toiletries etc.
10 minutes walk down to Bowness
We were on of four couples stayed for a mid week March break. The house is large and spacious , well furnished and in a good position overlooking the lake. Unfortunately there were a number of issues that the management needs to address for future guests which spoiled the holiday a little.
The en suite in bedroom No2 is pretty useless. The shower seems to be some complex remote controlled affair that was out of order all week. We were told to expect it to be fixed after two days but we heard nothing. As there were cobwebs in the shower I guess it was not a recent problem. Another clue was a lack of towels in that room! Also all the drainge on that room is on a pumped macerator so the toilet doesnt really handle solids/paper.
The plates / cups / glasses in the kitchen were not clean when we arrived and the floor was sticky. To their credit the management sent a team the day after we arrived and sorted this out.
The dishwasher was full of food waste when we arrived , performed a bit strangely during the week and finally stopped working after three days.
There was s a strong smell of sewage from the Utility Room all week and it would seem that there is a general issue with the drains as the sink in the kitchen kept blocking as well ( fortunately there was a plunger available ! )
The place needs a really good spring clean behind the window screens particularly.
The girls at the hotel helped as best they could , we were sent towels for Bedroom 2 straight away and they offered some champagne and high tea at the hotel.