We have visited this hotel each year for a while now. When the weather gets hot, we take advantage of the location and outdoor pool. Unfortunately this year we were hugely disappointed. There was no mention of the outdoor pool being closed or the indoor leisure facilities being closed. When I mentioned this to reception staff after our 5 hour drive there, she insisted it says it on the website... it does not. Neither was it mentioned when I called before our arrival or on our booking confirmation. The staff didn’t seem to care much.
The rooms are now quite shabby, no recent paint job and the service has gone down hill. The beach is right there, but the hotel staff locked the gate that gives you access to the beach, it stayed locked all day so the walk to the beach was no longer quick. This access has always been open ‘dawn until dusk’ and is part of the attraction to the hotel, especially when there is no pool!!
Breakfast was poor too, dried up sausages and The reaction from staff when I asked for a poached egg!! I didn’t ask again.
It doesn’t look like a ‘refurbishment’ but I really hope it is and next year it will be back to normality or better. Until it is we won’t be returning, which is very disappointing.More
- Free Wifi
- Free Parking