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Needs updating

Firstly we had trouble parking as ticket machine was out of order. Has to go look for another in... read more

Reviewed 31 August 2018
Helen E
,
Cambridge, United Kingdom
Out dated in need of face lift!

Swimming area could do with a makeover. The changing facilities are basic. A lot of the doors on... read more

Reviewed 6 August 2018
Ozlot
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All reviews baby pool main pool inflatable obstacle course larger pool family room soft play area life guards viewing area great fun little boy adults and children an adult session lockers float poolside waves
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Reviewed 12 July 2017 via mobile

We came during the afternoon, our children had a lovely time. The pool was clean and the viewing area had plenty of seating. I felt it was a little pricey to enter but we had promised the children a swim. The baby pool has a slide and the main pool had a flume however it was not open. The wave machine was really enjoyable and made the swim more fun.

Thank MrsKimBonner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2017

We spent under 30 mins in the pool with our children on Saturday morning. In that time we discovered half of the pool was closed and the wave machine wouldn't be coming on, so we got out. Was not informed of the restrictions at the desk when paying. Had we known, we would have enjoyed the beautiful local beeches instead. When we asked for a refund the Manager refused because it an hour had passed since we paid for entrance even though most of that time had been spent waiting for service and getting the children undressed/dressed. He went on to accuse us of trying to enjoy a swim for free. We do not recommend this pool for anyone because of the lack of care shown for us as customers.

Thank feedback91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2017

Looking forward to a swim with my grandson aged 5 BUT we're very disappointed in the time allowed to swim from 2.30 -4.00 pm. By the time we got in and changed it was more like 3 pm, so not long to swim. Also the price of the swim session was greedy. £5 each even the child who HAD to have an adult with him as he was under 8. Surely it would have been fairer to have a cheaper price for the child at least. NOT HAPPY

2  Thank kathleenharrisson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2017

There are serious issues with the staff at this centre that need addressing. There are enough reviews on here to warrant the concerns to be seriously looked at, have they all been crb checked?

2  Thank jane s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2017

The receptionist was rude and surly when she finally looked up from her phone. It was good of her to share the view of her masticating gum though - really classy. The changing rooms were dirty. We used a family one and found a used tampon stuffed under a bench. When we reported it they seemed utterly uninterested.

1  Thank GCHQ13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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