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Marina Leisure and Fitness Centre
Reviewed 27 July 2017 via mobile

We were really looking forward to going on the inflatable session but we were arrived 30 minutes before the end of the session (our fault) the lady on reception offered a solution, why didn't we come back at 4:30pm and we can swim until 8pm if we wanted too, the wave machine and slide will all be open so kids would still have a good time. So we ore booked our tickets and paid then came back at 4:30pm, what a waste of time, the pool was half shut off as it was being used for training and lane swimming so our 12 yr old son asked if he could do some Lane swimming so we told him to go in the lane swimming section as the half of the pool we were in kids were playing and it would be better to go in the quiet section, he lifeguard blew his whistle and told him to get out as he wasn't 18!!! I mean what does that matter if he's not 18? We were watching him he wasn't messing about just swimming like the other people in there! I asked a lifeguard as did other people when the slide wasn't open and we were told there wasn't staff to man the slide and he would be going for his break soon and then he had to cover reception. We then asked another lifeguard he told us it wasn't on only in the fun session which is not what we were told, he was really lovely and said he would see what he could do and he did good he got the wave machine on twice and the slide opened twice also, I felt some of the lifeguards were above their stations doing pull ups on their viewing chairs and constantly blowing their whistle or swinging it around telling kids not to do this or that, just not an enjoyable time so won't be going back‍♀️.

Thank Claire P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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"baby pool"
in 6 reviews
"main pool"
in 5 reviews
"larger pool"
in 2 reviews
"family room"
in 2 reviews
"soft play area"
in 8 reviews
"shallow water"
in 2 reviews
"on duty"
in 3 reviews
"viewing area"
in 2 reviews
"great fun"
in 7 reviews
"little boy"
in 2 reviews
"adults and children"
in 2 reviews
in 31 reviews
in 16 reviews
in 10 reviews
in 5 reviews
in 3 reviews
in 3 reviews

13 - 17 of 121 reviews

Reviewed 12 July 2017 via mobile

We came during the afternoon, our children had a lovely time. The pool was clean and the viewing area had plenty of seating. I felt it was a little pricey to enter but we had promised the children a swim. The baby pool has a slide and the main pool had a flume however it was not open. The wave machine was really enjoyable and made the swim more fun.

Thank MrsKimBonner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2017

We spent under 30 mins in the pool with our children on Saturday morning. In that time we discovered half of the pool was closed and the wave machine wouldn't be coming on, so we got out. Was not informed of the restrictions at the desk when paying. Had we known, we would have enjoyed the beautiful local beeches instead. When we asked for a refund the Manager refused because it an hour had passed since we paid for entrance even though most of that time had been spent waiting for service and getting the children undressed/dressed. He went on to accuse us of trying to enjoy a swim for free. We do not recommend this pool for anyone because of the lack of care shown for us as customers.

Thank feedback91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2017

Looking forward to a swim with my grandson aged 5 BUT we're very disappointed in the time allowed to swim from 2.30 -4.00 pm. By the time we got in and changed it was more like 3 pm, so not long to swim. Also the price of the swim session was greedy. £5 each even the child who HAD to have an adult with him as he was under 8. Surely it would have been fairer to have a cheaper price for the child at least. NOT HAPPY

2  Thank kathleenharrisson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 3 May 2017

There are serious issues with the staff at this centre that need addressing. There are enough reviews on here to warrant the concerns to be seriously looked at, have they all been crb checked?

2  Thank jane s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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