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Reviews (1 239)
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Reviewed 3 weeks ago

Unfortunately the extremely poor condition of our caravan spoilt our stay at Hopton, the lounge area was disgusting, the sofa and carpets were filthy, I put sheets over the chairs before sitting on them and the carpet needed pulling up and replacing, we had a lovely stay at a different park last year which encouraged us to book a different park this year, I will never ever ever book a holiday with Haven again!

Stayed: April 2018, travelled with family
Thank SHARRON T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hopton H, Holiday Sales Advisor at Hopton Holiday Park - Haven, responded to this reviewResponded 3 weeks ago

Thank you for your review SHARRON T.

I am sorry to read that your stay was not up to our usual haven standard as you would know staying with haven last year.
I will certainly feedback to the accommodation team in regards to the cleanliness of the caravan, we do try our best to rectify the situation if made aware and i do apologise for this.

If you do change your mind in regards to rebooking please do not hesitate to contact myself on 01502 730214.

Kind Regards
Becky Boom

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Nice site, clean, friendly. Right near the beach which was good. We had a standard caravan and believe me it was standard. Spotless clean, but far too small. Could hardly get out of bed without brushing my nose against the wall lol. I would certainly recommend the site for family’s, but check the accommodation.

Stayed: June 2018, travelled with family
4  Thank mandyjohnson001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hopton H, Holiday Sales Advisor at Hopton Holiday Park - Haven, responded to this reviewResponded 3 weeks ago

Thank you for your feedback mandyjohnson001.

The standard van is 10 ft wide but we do offer upgraded accommodation to give you 20% extra room.

If you would like to re-visit us please do not hesitate to contact myself on 01502 730214 where we can go through the different ranges of accommodation we offer.

Kind Regards
Becky Boom

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Natalie myself and Harrison (aged 8) have had an amazing holiday! The pools are brilliant clean and a special shout out to Brandon who made Harrison’s stay fun at the Pool Party especially! He’s a bigger kid than Harrison!!

We will be back soon!!

Ajay, Nats and H x

Stayed: June 2018, travelled with family
3  Thank Ajay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hopton H, Holiday Sales Advisor at Hopton Holiday Park - Haven, responded to this reviewResponded 3 weeks ago

Thank you for your fantastic review Ajay S.

We have had a lot of great comments about Brandon and he will be happy that he has made your holiday special.

We look forward to seeing you again soon.

Kind Regards
Becky Boom

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Reviewed 4 weeks ago

We have just come back from a fantastic few days at Hopton, We stayed in a private rental which was great and exactly what we needed. The site itself is great, it is kept really well and the facilities are great. We had a lovely afternoon at the pool using both indoor and outside facilities and our girls had a great time on the flume, it was nice to be able to go down with them and build up confidence for the eldest to then go down by herself.

The staff at Hopton are fantastic, everyone is very helpful and happy. Special shout out to Neil from security who was always really helpful, very friendly and a good laugh, put a smile on our faces before even entering the main building. The fun stars are absolutely fantastic and great with the children, our 1 year old was obsessed with Natalie and she was amazing with her, dancing and playing with her, as well as Emily and Zara who our 4 year old adored as they danced with her and made her stay memorable. Safe to say we had some very sad kiddies and grown ups when we had to leave.

We will certainly be coming back again, hopefully soon.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Service
3  Thank JennaLuke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hopton H, Holiday Sales Advisor at Hopton Holiday Park - Haven, responded to this reviewResponded 3 weeks ago

Dear JennaLuke,

Thank you for your great review.

Our team work really hard to ensure that our park maintains is 5 star rating and I am delighted to read you recognise this.

We have had some amazing comments about our team here and I will be sure to pass yours on.

We look forward to welcoming you again.

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Reviewed 4 weeks ago

We recently stayed here for a midweek break, We stayed in a Newer Delux home:

Pros: larger and more spacious than expected
Cleaned to a good standard

Cons: Not very well equipped, one frying pan, one saucepan, one tiny knife and one large bread knife (neither sharp enough to slice a tomato). not even a small bar of soap and no bin bags.

Haven Site:

Pros: not too far to walk to the main centre (we stayed at Southreach)
Nice seating area outside the restaurant
Liked the outdoor pool facility (albeit very tired/old)
We enjoyed the free fencing activity
The indoor swimming pool slide was great for all ages
Not too busy

Cons: The showbar is very expensive (£4 a pint) and resembles a 1970s bingo hall - dark, dingy with a bit of a stale smell. kids entertainment is ok - the mini disco music is constantly interrupted by the DJ trying to sell bingo tickets and portrait photos. the music itself was disappointing - mostly Disney songs and kids theme tunes but not sung by the original artists (presumably to save money on royalties).
The arcade pays out tickets only on everything - even the 2p machines and you need so many tickets for a prize that it's just a waste of money - the two arcades at the entrance to the park are better.
We paid for pebble painting at £5 per child - which consisted of a 15 mins walk to a tepee and 15 mins of the kids drawing (no paints involved) on a couple of pebbles with coloured pens. we expected them to be shown/helped to paint a ladybird etc, but they were just given the pens and pebbles and left to it.

Food: only one restaurant and a papa john's pizza take away. There is a Chinese at the entrance to the site (not good) and a chip shop that we didn't try.
We had lunch in the restaurant once which was slightly better than average

To sum up, we ended up spending a lot of money - a round of drinks for 4 of us (two being squash) was around £13, crazy golf was £15 and don't feel like we got value for money. The beach is nice but other than that, swimming and the arcades there isn't a lot to do. There are some small play parks for the kids but aren't big enough (or well equipped enough) to entertain them for longer than 10 mins or so. They would be better off with one big play area by the main site

  • Stayed: June 2018, travelled with family
    • Value
    • Cleanliness
    • Service
4  Thank PeeBee33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hopton H, Holiday Sales Advisor at Hopton Holiday Park - Haven, responded to this reviewResponded 3 weeks ago

Thank you for your feedback PeeBee33.

I am sorry to read that your accommodation wasn't fully equipped for your arrival, our team are on hand 24 hours a day to rectify any concerns you may have. As a self catering holiday we don't provide bin bags or soap, however I will forward your comments for review.

We have plans in the future for our ShowBar to be addressed and this will be looked into this Winter.

I will speak to the Leisure Manager regarding your comments about the pebble art to ensure this activity is providing the full running time and more interaction with the children.

The Garden House restaurant and Papa Johns pizza are the food franchises we provide here on park, the Chinese and fish and chip shop are not part of us here at Hopton.

We have had some really good feedback in regards to the facilities we offer however we will certainly take all your comments into consideration. If you do decide to return please do not hesitate to contact myself directly on 01502 730214 so i can oversee your booking personally.
Kind Regards
Becky Boom

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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