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All reviews triumph bar lovely hotel the marco pierre white restaurant superior package leisure facilities large hotel minor issue two double beds great facilities conference venue executive room plenty of parking no air con steam room buffet style national holidays pleasant stay
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Reviewed 28 June 2018

what a lovely hotel with both excellent rooms and food. Sadly when we arrived with national holidays the hotel had no record of us they did sort this out and gave us our key.. When we went into the room it was obvious that someone was already in it. We contacted reception and were given another room this one was almost identical but unoccupied. I have to say this was sorted well and oh the rooms they have are wonderful. well done jurys inn

Room Tip: room 209 lovely
  • Stayed: June 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank happywandererUpNorth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan B, Manager at Jurys Inn Hinckley Island, responded to this reviewResponded 30 June 2018

Dear happywandererUpNorth,

Thank you for you feedback, I'm happy to hear that we were able to sort out the situation you encountered.

We do hope to see you again in the future.

Kind Regards,

Ryan B
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2018

Not enough staff on a Sunday
Cold food served
Dirty glasses over 2 x days
Warm beer
Superior room and had no air con
Spiders in room
Incorrect info on desk had to ask for the extras that were advertised when booking
Toilets are nearly all the way back to bedrooms from the bar area

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jurys Inn
Thank 291greg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan B, Manager at Jurys Inn Hinckley Island, responded to this reviewResponded 30 June 2018

Dear 291greg,

Thank you for your feedback, I do apologize about the service you received on your recent stay with us. Please know we strive to deliver the best to all our guests. I have addressed the issues you have raised here and know that actions are in place to correct them.

We do this occurrence won't deter you from staying with us again.

Kind Regards,

Ryan B
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018 via mobile

As frequent travelers, my wife and I appreciate good service. The entire team we encountered could not have been more accommodating. Emma was a jewel and the entire service staff were superb! We will return and give this a strong recommendation. Thank you!!

Stayed: June 2018, travelled with family
Thank FCHCEO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan B, Manager at Jurys Inn Hinckley Island, responded to this reviewResponded 30 June 2018

Dear FCHCEO,

Thank you for this great feedback, I will make sure this is communicated to the teams and Emma is recognized for her amazing service.

We do hope to see you again in the future.

Kind Regards,

Ryan B
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018 via mobile

Jenna and Johnny from Bar gave excellent service, they would always be smiling and have always down for a laugh. They made us all feel welcome, and made us feel comfortable and we all had a good laugh.

Stayed: June 2018, travelled on business
Thank Andy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan B, Manager at Jurys Inn Hinckley Island, responded to this reviewResponded 30 June 2018

Dear Andy R,

Thank you for this amazing feedback about 2 incredible staff members, I will make sure they are highlighted and rewarded for their great service.

We hope to see you again in the future.

Kind Regards,

Ryan B
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018

thoroughly enjoyed our stay at the hotel. We had to change rooms as needed a bath and they quickly and quietly upgraded us to a suitable room, which we were extremely pleased with. Breakfast choice was brilliant and leisure facilities were excellent. Would love to stay again.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jurys Inn
Thank lynnette562018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan B, Manager at Jurys Inn Hinckley Island, responded to this reviewResponded 30 June 2018

Dear lynnette562018,

Thank you for your feedback, I'm happy to hear that we were able to quickly arrange a suitable exchange for the bedrooms, and you enjoyed our excellent breakfast & leisure facilities.

We do hope to see you again in the future.

Kind Regards,

Ryan B
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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