Arrived today to what is a beautiful location and room seemed good. Within an hour of arriving we were informed a school prom was due and taking place directly under our room. We asked for another room, informed fully booked- We booked This hotel months in advance as a family with a young child for the purpose of staying over to head to the airport. The noise just now with us up at 4am is beyond a joke. Called the duty manager to listen to the noise but he was apparently “too busy” 40 mins later he pops his head in to come and speak to us and said “quote” yes its loud and you can have the room next door with the same noise but nothing i can do” shocking customer service from someone deemed in charge.
Shame as we certainly wont return given we are due down another few times this year. Not the hotel ( bar staff reception very good) but utterly appalling management style. Unacceptable, untrained managers will lose you customers........More
- Free Wifi
- Free Parking