We have been visiting wine and wallop since it opened and have had a fabulous experience on every visit up until this one. Hannah and Tom have both given us excellent service and we hadn’t actually encountered any of the other staff until this evening. We ordered a bottle of the house white and although it was the cheapest on the menu for £20 we would expect it to be palatable. Unfortunately we tried the wine and it had a horrible taste. (We don’t know if this was because we had a dodgey bottle or if the wine was just dreadful). When we asked if we could change the bottle Hannah was very helpful and suggested we go to the bar to swap it for another bottle. The two girls on the bar however were less than helpful. No eye contact was made and the new bottle of wine was slammed into the ice bucket. Working in a restaurant ourselves we were disappointed by the lack of care. We understand that customers can be annoying but at the end of the day “the customer is always right”. We will not stop visiting Wine And Wallop as the food, atmosphere and drinks have on the whole been excellent but we suggest management speak to their staff about their attitude.
P.s. Chorizo is a must have off the nibbles menu btw!!
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