Having visited The Blue Boar in previous years we have always regarded it as our little treat and enjoy visiting whenever we are in the area. So it is with sadness that we feel compelled to write this review.
I'm not going to go into detail of what happened, but needless to say, it wasn't the finest moment we ever had at The Blue Boar but feel it can be turned around again, but only if the owners step up and take responsibility for their business.
Firstly, Gable who is the new Duty Manager is friendly, eager to improve the restaurant and has good customer service skills. Yes, he is still getting to grips with the business and still has things to learn, but his attitude is great, under pressure he remains professional, courteous and organised, and given the right opportunity to realise his ideas for the restaurant I believe he could be the saving grace for this place.
Tough decisions need to be made and they need to be made starting with the kitchen. In an open kitchen it's easy to see most of the things that are going on, I observed face touching, sneering with an open disregard for the Manager and the customers. If these cooks can't be removed, they must be retrained and upskilled before attempting to cook another meal. I would also suggest that any customers complaining about food quality should have a personal apology from the cook responsible. Maybe if they have to face the customers they might up their game a bit. I observed Gable giving feedback to the cooks about our meals and they both shrugged it off and carried on. This type of response is not down to managerial style, it's down to poor attitude of the cooks. Sorry if that sounds harsh, but it's them that cooked the food that caused ALL of our issues, it was nothing to do with Gable and his front house team.
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