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Reviewed 24 June 2018 via mobile

I took my parents away for a few days to this hotel and what a great treat was in store! From the effortless arrival, car parked for you and luggage delivered to our room to the exceptional staff who couldn’t have been better.
We were looked after everyday and everything you need for a relaxing break was here.
Some lovely touches; blankets for sitting outside if chilly (clearly not needed as we arrived with a heatwave) binoculars for watching the yachts and sailboats gliding by, free Sherry and gin in the bedrooms, and the softest pillows I’ve ever slept on... all wonderful.

The spa is just gorgeous and so peaceful and everyone was so friendly
A special note to George in the restaurant, who’s lovely manner made my elderly father feel so comfortable
This hotel has service sorted!
We will definitely be returning

Well worth the extra to have a room with a view!

Thanks to all at Salcombe harbour hotel!

Stayed: June 2018, travelled with family
2  Thank annie t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason P, General Manager at Salcombe Harbour Hotel & Spa, responded to this reviewResponded 24 June 2018

Dear annie t

Thank you so much for wonderful review, I am so pleased you all enjoyed your stay with us so much. Thank you also for singling out George, he is an asset for us and so good at looking after our guests. We very much look forward to welcoming you back again in the not too distant future.

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Reviewed 23 June 2018

We had a one-night deal through the Daily Telegraph. Although the room was said to be rear facing we could indeed glimpse the estuary (Room 401). Very well appointed room with sherry and gin- as well as a glass of Prosecco on arrival. Brilliant pool and steam room included in the price. Dinner was a set meal of three choices for the three courses. We could not fault any of the ones we had. Little doubt that it is the best hotel in Salcombe- though parking can be a little daunting as it is on a hill. Lighting in the room is quite a challenge as there are about 5 choices of lighting. Very welcoming staff- all well trained and professional. Would come again. Interestingly it has its own cinema.

  • Stayed: June 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank oilmanDorset_U_K_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason P, General Manager at Salcombe Harbour Hotel & Spa, responded to this reviewResponded 24 June 2018

Dear oilmanDorset_U_K

Thank you for taking the time to write this review, we very much appreciate the feedback and I am so pleased you enjoyed your stay with us. We very much hope to be able to welcome you back again in the not too distant future.

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Reviewed 20 June 2018

First the positives: great location, beautiful view from our room (402), comfortable bed, attractive decor, friendly service at breakfast on our second morning.

Now the negatives: the valet parking arrangement is not very user-friendly and certainly cannot be at owners' risk. We have two sets of keys and inadvertently left one set in the car, which meant that it would not lock when the person had parked it, and was left unlocked overnight with its contents. Nobody called us to let us know that it wouldn't lock, although it should have been obvious as there is an insistent warning beep. It would help to know the parking arrangements in advance as we would have packed differently.

As another reviewer commented, our room was a bit shabby in places - the bath/shower thermostat came off in our hand, there was rust and mould in the bathroom, the drainpipe over the balcony was rusty and had leaked onto the sun loungers, and the curtains were frayed. Two of the bathroom light bulbs were not working.

On the Saturday morning we made the mistake of asking for cappuccinos with our breakfast. This put made the waiter's already charmless mood worse. He said that the espresso machine would need to be switched on and warm up and that it would take 15 minutes, presumably in the hope of dissuading us. In the event it took 22 minutes and was cold when it arrived.

By contrast the waiter on Sunday was charming and seemed surprised when we asked him if it was OK to have cappuccinos. They arrived straight away and were very good.

If you are going to charge these prices (£400 per night) there needs to be more attention to detail, and a warmer friendlier attitude from some of the staff, both reception and dining room. Also the upgrade auction is tacky and gives the impression of rapacity. The previous week we stayed in the Arden Hotel in Stratford on Avon where we had an excellent experience from start to finish for a third of the price - it can be done!

  • Stayed: June 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank AnneItaandDavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason P, General Manager at Salcombe Harbour Hotel & Spa, responded to this reviewResponded 23 June 2018

Dear AnneltaandDavid

Thank you for taking the time to write this review and I am sorry that there were aspects of your stay that marred your experience. I would very much like to investigate these points in order to address them for you and ask that you contact me on jason.parry@harbourhotels.co.uk in order to be able to gain some further details. I thank you once again and look forward to hearing from you in due course.

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Reviewed 19 June 2018

A hotel in a beautiful waterside location with stunning views across the water to the village of East Portlemouth and its sandy beaches. There is no parking for non-residents but we found road-side parking close by. The reception area was warm and welcoming with fire burning and comfortable seating. However, our experience from that point fell well short of our expectations.
After a short delay, we were seated and then after a further ten minutes we had to ask if someone would come to take our order. A further fifteen minutes ensued before our drinks arrived. The two coffees were the coldest I have ever been served and we had to ask for replacements. The reaction of the waiter was not one of apology and one felt quite uncomfortable for asking. It was a further seventeen minutes before the sandwiches and cakes arrived by which time the drinks were almost cold. At no time were we asked if we would like further drinks. As for the food; whilst the sandwiches were meagre, the cakes and scones were really very good. A pity that the service let it down. When we pointed this out, we were told that they were very busy though the restaurant was less than one third full. Overall quite disappointing.

Room Tip: We were non-residents
  • Stayed: June 2018, travelled with family
    • Service
2  Thank Lesley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason P, General Manager at Salcombe Harbour Hotel & Spa, responded to this reviewResponded 23 June 2018

Dear Lesley B

Thank you for taking the time to review your experience of the Jetty Restaurant here, whilst I am pleased that your initial impression was warm and welcoming I am of course disappointed after that. I would very much like to address this for you and ask that you contact me on Jason.parry@harbourhotels.co.uk. I thank you once again and look forward to hearing from you in due course.

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Reviewed 19 June 2018

Lovely views over the harbour and wonderful staff Joe and Helena esp great fun and great service, wedding room was nice and private with a great terrace and fresh pizzas, the Jetty restaurant was a wow factor place lavish and stylish and the rooms comfortable clean and with free gin and sherry wow with great views over the harbour.

Room Tip: pay extra for terrace over the harbour
  • Stayed: June 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank lookout111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason P, General Manager at Salcombe Harbour Hotel & Spa, responded to this reviewResponded 20 June 2018

Dear lookout111

Thank you for taking the time to write this review, I am so pleased you enjoyed you stay with us. We very much hope to be bale to welcome you back again in the not too distant future.

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