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“Wow wow wow”

Bella Italia Basildon
Ranked #34 of 158 Restaurants in Basildon
Price range: US$8 - US$17
Description: Bella Italia have over 100 Italian restaurants across the UK serving pizza, pasta, Italian classics and more, made with ingredients from Italian-family producers.
Restaurant details
Description: Bella Italia have over 100 Italian restaurants across the UK serving pizza, pasta, Italian classics and more, made with ingredients from Italian-family producers.
Reviewed 2 April 2018 via mobile

Sooooo busy today. We took our children ( 3 litlle ones ) for a meal and sweet menu to your restaurant. Wasn't so long waiting for our start meal and main and ice creams kids got from ice creams card near the bar. Later on got so busy in there that I'm chuffed we came around midday. Waitresses been nice and sweet ☺. Honestly l expected completely opposite as we heard not so great things aboit it but we loved it for real. Our server's was Bozana (sorry if spelling wrong) and one more nice waitress too.

6  Thank akabubla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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94 - 98 of 618 reviews

Reviewed 31 March 2018

A nice warm and friendly atmosphere with hearty good food. Good service and value for money. Certainly recommend.

5  Thank Alan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2018

Arrived about 1445 to. 2/3 empty restaurant to be greeted with “ have you booked” when I said no it took ages to “sort me out a table”.
Ordered a calamari (over cooked) followed by crispy duck (in sauce so not crispy) with boring veg
Staff far too busy and over stressed.

    • Value
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1  Thank Hoppityskip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BI Guest Experi... S, Guest Relations Manager at Bella Italia Basildon, responded to this reviewResponded 4 April 2018

Hiya,

Thanks for your review,

Our teams are always happy to welcome walk-in guests where we can and as quickly as possible in busier periods, but are sorry to hear that you waited longer than you wanted for a table. We are sorry to hear that you our usual delicious food standards weren't up to scratch during your visit. All of our dishes should arrive full of fresh ingredients, bursting with authentic flavour and arrive perfectly cooked. We will ensure that the Area Manager checks that kitchen quality controls are up to our highest standards and that staff service levels are monitored so the team feel supported in busier periods.

In the meantime, if you would like to follow this up with us directly, please feel free to contact us at, social@bellaitalia.co.uk

We hope we get a second chance to welcome you back so we can show you our true standards soon.

Ciao for now,

Bella Italia.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2018 via mobile

Went to Bella Italia Saturday night after the cinema must say the food took a little longer but it was fantastic when it come the waitress Vikki couldn’t of done more us, she was so accommodating really made us feel at home, we had the ultimate fermenti to share it was delicious. Thank you Bella and Vikki for a great night.

6  Thank sof1603
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2018

Not sure if we are allowed to leave reviews again but l said let if try right...I'm regular customer so far and that is not a case with other based restaurants in festival leisure so far. Villagio we left behind us few months ago and we keep coming back here. Today we did same back on track and l do not regret. Two fabulous girls and kind polite and respectful manner within the service. My cousin birthday was on top of the world. Bojana and her manager been above and beyond and waiting for dessert wasn't a problem as we been told will be a bit of waiting. Happy again .

    • Value
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6  Thank Anna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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