I stayed in the Badgers Wood cottage over Easter, with my mum, two young children (age 3 and 18 months) and small dog. We paid nearly £600 for a 4 night break. We we're expecting 4* luxury as per the website, however this is not what we found. The furniture in the whole place was mis-match. Modern oak chests of drawers with 'shabby chic' style bedside tables in the bedrooms. The lounge was a complete hash of pine, painted wood, shabby chic and leather sofas. The website says the cottage boasts "carefully co-ordinated fabrics and furnishings". Yet again, this was not the case. Mis-match cushions and curtains in both lounge and kitchen. NOT 4*.
Before booking I asked if the cottage was suitable for young children and was told that they had never had any issues with toddlers in the past. I consequently went ahead with the booking.
When we arrived, the first thing that met us in the hall way was a cast iron spiral stair case. I was concerned about this immediately. The website did indicate a spiral stair case but there was not image of them. I would not have booked if I'd have seen it. The stairs were a complete death trap. Myself and my 62 year old mother had to carry the children downstairs every time as it was completely unsafe for them to go on their own. We even struggled without proper shoes on as the cast iron pattern continues on each step. It was a nightmare. The lady I booked with clearly has no experience with toddlers.
We asked to move initially but couldn't as all cottages were booked. The caretakers were really helpful and couldn't do enough. They installed a stair gate and were on hand for all requests.
Other gripes include no DVD player, missing knives from set and all very blunt, no kitchen scissors, no fish slice/turner, no baking trays, just a round pizza tray, no kitchen roll, foil or cling film. I would expect all of these when paying 4* prices. No recycling bags provided but recycling was requested. We had to keep taking it to recycling bins in several trips. Also, wood floor needs replacing throughout.
Very disappointed. The worst bit about it is that I contacted them to complain and am still waiting for a reply, 3 months on. Disgusting treatment when we paid £575 for a 4 night break. Would not recommend, especially not to elderly, very young or not very mobile.
disappointed, Moor Grange, this is not good enough.
We spent a week in the cottage over Easter and had a really lovely stay. The cottage is clean, well presented and well equipped and the location is perfect for anyone seeking a calm getaway.
The swimming pool and games room were perfect for entertaining the kids, and the dog loved running free in the fields.
Jon and Brenda really made the stay complete - they were on hand if we needed them and really went out of their way to make us feel welcome - everything from lending us a bag of sugar which we forgot to bring, right through to really making an effort with the kids, keeping them entertained and really going above and beyond expectations to ensure that everything was just perfect.
I highly recommend this place - due it's location and the friendliness of Jon and Brenda!
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I booked the whole venue for my family who all came over from Spain to spend my mothers birthday together.
The cleaner was unfriendly and rude but I was told by the owner she was being replaced as of August. Aside from that I cannot recommend it enough. What an incredible view from the terraces and the bedrooms and bathrooms were all brilliant sizes.
The main kitchen in the Manor House was ideal for our large family
We have already booked it for Easter
Can't wait! Thanks again and great indoor pool!
The staff are very friendly and helpful. The rooms are clean and comfortable. The views are beautiful. Would really recommend this cottage. Had an amazing time and can't wait to book again for next year!
On arrival the grounds were very unkept, the picture of property we were staying in showed an abundance of flowers etc, these were now all dead with weeds. Inside the bannister was loose leading upstairs , the wifi wasn't working , radiatiors were leaking and windows wouldn't close! The pool was freezing and the fumes were really strong. All this was reported and the onsite housekeeper was fantastic but unfortunately we still haven't heard back from owners for any assitance. Really disappointed! The views are amazing and property could be if the owners actually made a bit of an effort!.not recommended until improved vastly!