We visited Yates to watch the football the other day and I must say I was pleasantly surprised.
I have seen many poor reviews but I wanted to give it a go for myself. They may have done with more staff members but I understand labour vs take therefore it is understandable that there were not plenty of staff.
The one issue I had was that the glasses were not in great condition as well as food no longer being served but it was around 8:40pm at this point so it didn't bother me too much, however my overall experience was a positive one. I spoke shortly with the young lady who said she was the manager and I believe her name was Lauren? Short blondish hair. Looks very young to be a manager but you cannot fault the girl - she is fantastic at her job. Quick service, friendly with customers and didn't stop working.
There were two other people that were working that night as far as I could see, I believe the other girl was being called Woody but I didn't catch the name of the young man however I was happy with the service from both of them. Woody is very friendly and helpful and she should be praised for this.
Overall I can see why some people have their issues with Yates but I believe the issues to be to do with the building etc. and that the staff do the best they can with what they have to work with.
Well done to the team the other day and I look forward to returning at some point in the future.
Thank you for the hospitality team yates!
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