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“Perfect in every way”
Review of Sotto

Sotto
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Ranked #54 of 374 Restaurants in Carlisle
Certificate of Excellence
Price range: US$26 - US$131
Restaurant details
Reviewed 3 weeks ago

Food excellant , service great , cant fault in any way went with friends whilst on holiday in carlisle , steak and fish dishes out of this world , would thoroughly recomend

2  Thank Sherbornetina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 11 of 268 reviews

Reviewed 3 weeks ago via mobile

Me and my boyfriend decided to take a trip to sotto in celebration of our 3 year anniversary! It was an absolutely delightful experience. The atmosphere was vibrant & the food was absolutely amazing! We honestly couldn’t fault any aspect of the night the staff were all amazing too! Thanks Sotto! We will be returning again very soon! ❤️

1  Thank txwelachirembo98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

On arrival we were met by an arrogant man who seemed determined to make us feel unwanted and a bother to him, after we explained there was an extra 2 people wanting to join our table and understood if this wasn't possible,
Things from there went downhill quicker than the Jamaican bobsleigh team!! After being sat at the table we received what can only be described as a lecture on how we should have given notice on bringing extra people without notice (we had already said it's absolutely fine if he couldn't fit us in)we were then left for around 15 minutes before the drinks order was taken, it was a further 25 minutes till we were able to give our food order,
After waiting an hour for our food and it still not arriving which by the way consisted of nothing more than 1 pizza 2 lasagne and a carbonara we were told they were busy? 2 hours after arriving we eventually were fed with very standard food and delivered with yet more cheek about turning up with extra people, I could understand if it was 20 extra people but if this restaurant can't handle 2 more then I think it's future isn't very promising especially in a city!!
Dreadful experience not to be repeated

3  Thank Fraser R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile


Popped in for a meal on Sat it wad great nice quiet little place we were sat in 1 table and asked to move as the light was a bit bright and they had no problem with this the manager even let me charge my phone , the food was brill we had the scallops and fish for main it was amazing so filling wish we had room for dessert will defo be back here if im in Carlisle

Thank chrissydawes12x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We booked Early May for pre gig meal as soon as restaurant opened at 5pm so could have a relaxed meal before heading to the concert. Service was terrible , we were one of the first few tables in the restaurant but as it started to fill up we were ignored , eventual we had drinks order taken , then ignored again , the manager I presume eventually asked if we had order take we politely said no he replied oh just gives us a wave ! So we waved and waved and eventually we got food order taken ! 6.15 came and still no food ! It was like faulty towers with inexperienced staff wandering about trying to look busy but actually avoiding the fact that people had no food ! I seen other tables having issues with orders too ! Work mates were on another table who came in not long after us and they were waiting along time too ! I asked a young waitress who I heard was her first night when food was coming she replied i’ll just check , one minute was the reply 15 mins later I had to tackle the manager who just said your up next !! I said we had been in since 5pm and I understood they seemed under staffed but I said they knew was concert on so be busy but to be blatantly ignored with no explanation was unacceptable and after all as knew be busy we all only ordered a main course and basic main courses too which his reply was oh good that’s helps us out ! We decided to leave when 1 pizza arrived !! So we’d have to stay, and then followed other things 3 basic pastas and 2 lasagnas nothing difficult so what was the delay !? What annoyed me was managers lack of customer service and to be told the star wasn’t on till 8.25pm It was our choice to eat early and go the support act not for him to tell us what’s the rush ! The staff and customer service left a lot to be desired, sadly it put a damper on the pre gig experience and 6 visitors from Newcastle area left without getting feed at all terrible so warning if in hurry avoid

1  Thank gail s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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