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All reviews afternoon tea hot tub foot spa deluxe room scones spa facilities roll top bath cream tea turn down service amuse bouche garden room walk in shower steam room bar menu lounge area staff were attentive birthday treat
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Reviewed 18 October 2016

The staff were very helpful and friendly. Our room was lovely with a four poster bed, it was a shame that the mattress was not very comfortable at all - in a way glad that we only stayed for one night.

We were down for breakfast at 9 and there was hardly anything left.

The spa treatments were lovely tho.

Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Helen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MountManagement, Manager at The Mount Somerset Hotel, responded to this reviewResponded 30 October 2016

Dear Helen H,
Many thanks for your review, we are delighted to read that you enjoyed your Birthday with us & that the staff made you feel welcome. It's great that you managed to enjoy some spa treatments also.
Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2016

A small hotel,only 19 rooms. We were given a lovely room, large bathroom with free-standing bath and large walk in shower. the room had a settee, lovely views, homemade cookies, plus apples and sweets.

Dinner was excellent, the lounge is well decorated, quality furniture. Very relaxing.

Would definitely stay again.

Date of stay: October 2016
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Alice T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MountManagement, Manager at The Mount Somerset Hotel, responded to this reviewResponded 15 October 2016

Dear Alice T,

Thank you for your wonderful review, we are so pleased you enjoyed your stay with us.
We really hope we can welcome you back again in the near future.

Best wishes

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Reviewed 12 October 2016

We enjoyed two relaxing and delightful days in this super country house hotel set amid beautiful grounds. Our suite overlooked open countryside and had every luxury including a double wet room! How cool is that! We chose to dine in the bar lounge where we could take our small dog.Food was excellent and served by a charming waiter.One suggestion: For the benefit of dog owners please provide 'disposal tins' in the grounds - it is uncomfortable to hand black bags to the reception staff - although they willingly dealt with this.
We ordered breakfast in our suite which was serves exactly on time! Full marks! We look forward to returning and hope to find those disposal tins strategically placed! From WestieLover

Room tip: Select a suite for sheer luxury
Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank beckinghammrkeithb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MountManagement, Manager at The Mount Somerset Hotel, responded to this reviewResponded 15 October 2016

Dear beckinghammrkeithb,

Thank you for your lovely review. It's great to learn that you enjoyed your stay in our beautiful hotel.

We will look into your idea for dog bins, but we do have bins on the premises which suffice for this, so please just ask and we will show you!

We do hope we have the pleasure of welcoming you back again soon.

Best wishes

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Reviewed 12 October 2016

Staff were lovely and the atmosphere was great at this place. My friend and I had a Groupon voucher for a treatment and a mini-cream tea. Natasha, the Spa manager, was lovely and gave us extra time to use the facilities to make up for the steam room being out of order. It is nice that they don't overcrowd you in the spa and both of us came away feeling relaxed and the massages were great. We paid extra to use the facilities and upgraded to a glass of prosecco with our cream tea too, which was worth it!

Room tip: Groupon is great, but they had their own deals too which looked good!
Date of stay: October 2016
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Natasha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MountManagement, Manager at The Mount Somerset Hotel, responded to this reviewResponded 15 October 2016

Dear Natasha B,

Thank you so much for your lovely review. It was a pleasure to learn you enjoyed your experience with us at Elan Spa. We have passed your comments onto Natasha and apologies once again for the steam room being out of order.

We do hope we can welcome you back in the near future. Follow our spa page on Facebook for special offers!

Best wishes

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Reviewed 11 October 2016 via mobile

Just arrived back from a surprise overnight stay at mount Somerset , on arrival young lady very pleasant on check in , escorted us to our master suite which I must add is amazing , the size of a small flat. We had spa treatments booked so were shown our way to spa , sammy was amazing and thoroughly professional both enjoyed wonderful treatments leaving us both utterly chilled. We enjoyed a peaceful and perfect evening and a great nights sleep followed by a superb breakfast , every little touch made our stay great , sweets in room with homemade biscuits , and perfect friendly service , we will be returning

Date of stay: October 2016
Trip type: Travelled as a couple
Thank nolan32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MountManagement, Manager at The Mount Somerset Hotel, responded to this reviewResponded 15 October 2016

Dear nolan32,

Thank you for your wonderful review. It's a pleasure to learn you enjoyed your stay with us!
We have passed your comments onto Sammy, who was really pleased you liked your treatments.

Hope we can welcome you back in the near future.

Best wishes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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