Called in for a drink after walking around the park, should have read reviews first! It should have been heaving at lunch time in this weather but wasn't. We ordered two medium americano coffees with hot skimmed milk. They came, very hot which I like, then it all went downhill. I had a sip of the 'coffee' and it tasted of absolutely nothing (and that's from someone who usually requests hot water as it can be too strong for me). I've never returned coffee, in any establishment, but wasn't prepared to drink this as it was awful. I got up to return both cups and the man, front of house (South African?) came up very swiftly to ask if it was OK, I told him no, it wasn't good. I said we'd just have tea as I thought another coffee wouldn't be any different (so it was very overpriced tea, but that was our choice). However, when walking away from the table with the tray he called out for a pot of tea for 2 for table 4 and this was met with quizzical looks from the girls behind the counter, he said 'they don't like our blend'! I'm not sure what there was not to like as we didn't taste a blend of anything! Having worked as a manager in retail for years, first rule, never discuss a complaint within earshot of your customer, apologise and check back later to see if everything is OK and when they leave and you're stood at the side of them acknowledge them and say thank you. It's common courtesy! I so wanted to give some constructive criticism as we left but the same man came to clear the table and completely ignored us, so this wasn't an option. I never leave bad reviews on here, if things are resolved to a satisfactory level, but on this occasion I felt the response was rude. If you pay for inferior coffee here, please return it and they may decide to buy in a different 'blend', Having read other reviews on here I believe you have a lot of work to do, which is a shame. You have wonderful surroundings and lots of potential/return customers, but you need them to want to come back, it's good business sense!
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