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Kate P

Lovely sea front location

Review of Port Hotel
5.0 of 5 bubblesReviewed 09 Jan 2025
Good location on the sea front. The hotel is clean and modern. Easy check in. Near Pier and easy to walk into Eastbourne. The room we stayed in had quite a few stairs to acces it, so be aware if you have any mobility issues. Very friendly and helpful staff.
Date of stay: January 2025
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bradley Flory, Revenue Management at Port Hotel, responded to this review
Responded 10 Jan 2025
Thank you for taking the time to review your stay we are so pleased you had a great stay and we hope to welcome you back soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (230)
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Traveller rating
179
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Traveller rating
179
23
11
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10
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All reviews record player boutique hotel cabin room welcome drink perfect location right on the beach ate dinner and breakfast real milk free standing bathtub super comfy bed thoughtful touches fixtures and fittings town view top floor amazing hotel appointed rooms coffee machine recommend staying here
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3 - 8 of 230 reviews
Reviewed 30 December 2024

We had an excellent weekend away at this hotel! We had booked another hotel further down the road but we’re deeply disappointed so changed last minute and thank goodness we did. It’s modern, clean and most importantly had very accommodating and lovely staff. Highly recommend!

Date of stay: December 2024
Trip type: Travelled as a couple
Thank Chloe B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bradley Flory, Revenue Management at Port Hotel, responded to this reviewResponded 31 December 2024

Thank you for taking the time to review your stay at Port Hotel we are so pleased that you had an amazing time and we look forward to welcoming you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2024

Style of hotel and furnishings really cool and nice atmosphere but our room was very unclean.

There was toothpaste in the sink and splattered on the tap, mascara on the mirrors, debri on the toilet flush - it hadnt been cleaned, old mouldy shampoo bottles, red wine ring on the counter (we removed this with a simple wipe so the counter had not been cleaned) and kettle still full.

When we went to get into bed there were copious hairs and the bedding was very stained. We asked for fresh bedding and when we stripped the bed ,to help out David who was at the end of his shift noted the mattress protector was covered in yellow stains.

David was very lovely and did his best to help us. We were offered a room change as there was one other free room and this room was a lot better with a lovely view - still not 100% clean.

Unfortunately the whole situation was stressful and not ideal on Christmas day. After waiting 40 minutes to approve the move to another room we slept well, but were left very disappointed that our Christmas evening had been wasted and a lot of money spent!

Date of stay: December 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Emlovesunicorns
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bradley Flory, Revenue Management at Port Hotel, responded to this reviewResponded 30 December 2024

Thank you for taking the time to review your stay. Apologies it took a while to resolve the issues as you have mentioned it was Christmas Day and very busy and we tried to resolve this as quickly as possible.

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Reviewed 14 December 2024

What a wonderful gem of a hotel, loved everything about it. Very stylish, very friendly. A group of us stayed for the night to go to a concert. The room was lovely, comfortable bed and lovely bed linen and to top it off a really lovely breakfast.

Date of stay: December 2024
Trip type: Travelled with friends
Thank paulcI2320HC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bradley Flory, Revenue Management at Port Hotel, responded to this reviewResponded 16 December 2024

Thank you for taking the time to review your stay we are so pleased you had a good stay!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2024

A beautiful hotel for a quiet trip to the seaside.

The sea view from the room was stunning and was so peaceful to sit and relax listening to the sea.

The staff were nice and attentive and the food was some of the best food we’ve ever had.

We highly recommend this hotel and hope they succeed in this industry.

Date of stay: October 2024
Trip type: Travelled as a couple
Thank Heather A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bradley Flory, Revenue Management at Port Hotel, responded to this reviewResponded 28 October 2024

Thank you for taking the time to review your stay at Port Hotel we are so pleased you had a great stay!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2024

absolutely nothing everything was perfect from start to finish, beautiful food at reasonable price, rooms were spotless and very comfy beds. staff were polite and very accommodating. highly recommended, most definitely will be returning, thanks again to everyone at port hotel

Date of stay: October 2024
Trip type: Travelled on business
Thank Harvey P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bradley Flory, Revenue Management at Port Hotel, responded to this reviewResponded 23 October 2024

Thank you for taking the time to review your stay at Port Hotel we are so pleased you had a great stay and we look forward to welcoming you back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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