Style of hotel and furnishings really cool and nice atmosphere but our room was very unclean.
There was toothpaste in the sink and splattered on the tap, mascara on the mirrors, debri on the toilet flush - it hadnt been cleaned, old mouldy shampoo bottles, red wine ring on the counter (we removed this with a simple wipe so the counter had not been cleaned) and kettle still full.
When we went to get into bed there were copious hairs and the bedding was very stained. We asked for fresh bedding and when we stripped the bed ,to help out David who was at the end of his shift noted the mattress protector was covered in yellow stains.
David was very lovely and did his best to help us. We were offered a room change as there was one other free room and this room was a lot better with a lovely view - still not 100% clean.
Unfortunately the whole situation was stressful and not ideal on Christmas day. After waiting 40 minutes to approve the move to another room we slept well, but were left very disappointed that our Christmas evening had been wasted and a lot of money spent!