We went here as part of a honeymoon trip through Norway. The atmosphere of the hotel was very very cool. The music, wall paper, and general ambiance was more then we could have asked for. Amazing location for exploring Bergen, and fantastic staff who assisted us all along the way. Our only regret is that we didnt have a chance to eat at the restrauant!
Dear Guest,
Thank you for choosing to spend part of your honeymoon with us! We’re thrilled to hear that you loved the unique atmosphere, from the music to the decor, and that our team could make your stay extra special. It’s wonderful to know that our location made exploring Bergen easy and enjoyable. We’ll look forward to welcoming you back in the future, hopefully with time to experience the restaurant as well. Congratulations again, and thank you for the lovely review!
Kind Regards Hôtel Charmante
This sexy, cozy speakeasy like hotel was a welcome change from the typical. The location could not have been better to experience the wharf, art museums and the funicular. The restaurant Cherie was excellent, breakfast outstanding and the staff was cheerful and very helpful. This would be our first choice for another trip to Bergen.
Dear Todd,
Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed the unique and cozy atmosphere of our hotel and that our location added to your experience of Bergen’s attractions. It’s wonderful to know you loved your dining experience at Chérie and that breakfast exceeded your expectations. We're especially happy to hear that our team made you feel welcome and well taken care of.We would be honored to be your first choice for your next visit to Bergen and can’t wait to welcome you back! Thanks again for your kind words!
Kind Regards Hôtel Charmante
We were really looking forward to staying at this hotel having read the reviews but we were disappointed. The room itself was lovely and - we stayed in Estelle and it which has a huge comfy bed. However there were small pieces of glass on the carpet which we only realised after stepping on some so the room clearly hadn't been thoroughly hoovered. On reporting this to reception it was not taken seriously or an apology made. We found the smell of perfume throughout the hotel very sickly and overwhelming. We ate in the restaurant which was very expensive. I had lamb which was very undercooked, my partner had fish which was well cooked but bland. There were no vegetables on the menu (salad was the only side along with various potato options) so the waiter said we could have a portion of broccoli. This was totally burnt and inedible. The creme brûlée was good. We found a lot better, nicer, cheaper restaurants in Bergen but would have eaten more in the hotel if the food had been better. Last breakfast booking time is 9.30am and they are very strict on this as the kitchen closes at 10am. We went down at 9.20am but the service was very slow considering many of the options are cold so easily prepared in advance. On the last day there were a lot of people, not staying in the hotel, having breakfast and the wait for a cold croissant sandwich was 50mins which is unacceptable. It seemed to us that hotel guests were not given any priority over the walk ins even though we had booked a time and were needing to check out. Most of the staff were very friendly but we did not find them helpful if there was a problem eg I think broken glass should be dealt with, burnt broccoli should be credited. Overall I would not recommend this hotel.
Dear Guest,
Thank you for taking the time to share your feedback with us. We sincerely apologize that your stay did not meet your expectations, and we greatly appreciate your detailed review, as it helps us identify areas that need improvement.We are truly sorry about the oversight with the room cleanliness and the glass on the carpet – this is certainly not up to our usual standards. We will address this with our housekeeping team to ensure this does not happen again. We also regret that your concern was not taken seriously at reception, and we will review this internally to improve our service response in such situations.Regarding the restaurant experience, we're sorry that the meal did not meet your expectations. We strive to offer high-quality dining, and it's disappointing to hear that both the lamb and the broccoli were not prepared properly. We will pass your comments along to our kitchen team to ensure improvements are made. Your feedback on the breakfast service and long wait times is also noted, and we will work to improve our efficiency, especially for our hotel guests.We're glad to hear that you found most of our staff friendly, but it's clear we fell short in addressing some of the issues you raised. Please know that your experience is not reflective of the high standards we aim for, and we will take immediate steps to ensure this doesn't happen again. We hope you'll give us another chance to provide a better experience in the future.
Kind Regards Hôtel Charmante
Such a beautifully cool boutique hotel. Very decorative Very pretty and funky. The room was the most adorable. Took a bath in the soaking tub. We were escorted to the secret bar on the 4th floor. Just a pleasure ! Such a unique stay- highly recommend. Close to everything
Dear Guest,
hank you so much for your wonderful review! We're thrilled to hear that you had such a unique and enjoyable stay with us. It’s great to know that you appreciated our décor and that your room and the soaking tub added to the experience. We're especially glad you enjoyed the Bar Belle —it's one of our favorite hidden gems!
Kind Regards Hôtel Charmante
From the staff, to the quirky design and the amazingly comfortable beds, we enjoyed our stay here very much. Well looked forward to the included breakfast each morning, but unfortunately didn’t get a chance to try the restaurant out for lunch or dinner. Only improvement we’d like to see would be some body lotion in the rooms. We’ll stay here again next time we’re in Bergen!
Dear David,
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your stay with us and that you found our staff, design, and beds to your liking. It's great to know you looked forward to breakfast each morning! We're sorry you didn't get the chance to try our restaurant for lunch or dinner—hopefully, next time you'll be able to. We appreciate your feedback about adding body lotion, it is in the making and will be here shortly. We look forward to welcoming you back on your next visit to Bergen!
Kind Regards Hôtel Charmante
