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All reviews electronic controls cigar lounge bath and shower beautiful hotel junior suite room service water temperature turn down service concierge service nespresso machine lobby area ring road long weekend breakfast buffet is would highly recommend this hotel rooms are spacious high ceilings
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Reviewed 14 July 2018

We had a family holiday in Vienna and wanted a good quality hotel near the city centre. We got exactly what we wanted and the quality exceeded our expectations. The room was first rate and the support we got from the hotel staff.

Room Tip: The front of the hotel faces the major "Ring" road so are potentially noisy.
  • Stayed: July 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank PhilC_1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kempinski_Vienna, General Manager at Palais Hansen Kempinski Vienna, responded to this reviewResponded 16 July 2018

Thank you very much for your nice review! We are really happy that you and your family enjoyed your stay with us! If you ever visit Vienna again we will be happy to welcome you!
All the best from Vienna,
Carmen Mauthner,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2018

Stayed here for 4 days. A completely peaceful, stylish, unpretentious, peaceful, comfortable and classy hotel. This place is located just off the beaten path, with everything in walkable distance or quick access to public transit ( a great way to get places quickly ).
The staff are always friendly and keen to help. The property sparkles, and the rooms are beautifully appointed, spacious and modern with large bathrooms and a terrific bed. Housekeeping does a great job ensuring things are tidied up and returning to the turndown service each evening is a lovely way to end the day.
Thomas the concierge is a standout, and makes planning excursions a breeze, in addition to being a fountain of useful information!
If you decide to stay here you will not be disappointed. It certainly helped us fall in love with beautiful Vienna and want to return again.

Room Tip: Ask for a non-courtyard facing room.......no view, even though rooms are lovely.
  • Stayed: July 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank lirus2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kempinski_Vienna, General Manager at Palais Hansen Kempinski Vienna, responded to this reviewResponded 16 July 2018

Thank you very much for your review and recommendation! We are happy that you enjoyed your stay with us so much! I will share your nice comments with my colleagues from Housekeeping and Thomas.
If you ever visit Vienna again we will be happy to welcome you to Palais Hansen Kempinski.
All the best,
Carmen Mauthner,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2018 via mobile

In this age when we are continually looking for fabulous experiences, this hotel fits right in. We stayed at this property for 3 nights, which will be counted amongst our best hotel experiences. From the staff at the reception, to the concierge and housekeeping -everyone went over and above to make sure that we had a great stay. From a personal note from the duty manager-Sarah to the cake to celebrate our milestone, every step was taken by the staff to make our stay memorable. The impeccable hotel decor and the state of the art technology used in the hotel is an added advantage. However no decor or facility can replace the warmth and thoughtfulness of the engaging staff. Once again thank you.

Stayed: July 2018, travelled with family
Thank Sajitha N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kempinski_Vienna, General Manager at Palais Hansen Kempinski Vienna, responded to this reviewResponded 16 July 2018

Dear estimated guest,
Thank you very much for your kind words about our hotel. I will definitely share your feedback with my colleagues - they will be happy to hear that you enjoyed your stay with us so much and that we could make your stay memorable.
We hope to welcome you again at Palais Hansen Kempinski.
Kind regards from Vienna,
Carmen Mauthner,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018

We absolutely loved this beautiful hotel. From the moment you walk in you are surrounded by beauty. Front desk and valets are extremely helpful. The location is perfect, just a quick walk to shops and great restaurants. The room was just gorgeous and the bathroom very luxurious. Espresso and tea in the room is a lovely touch. Just can't say enough.

  • Stayed: June 2018, travelled with friends
    • Location
    • Rooms
    • Service
1  Thank Travelpal51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerhard M, General Manager at Palais Hansen Kempinski Vienna, responded to this reviewResponded 25 June 2018

Thank you so much for your nice review! We are really happy that you enjoyed your stay with us and we hope to welcome you again at Palais Hansen Kempinski.
Best regards,
Gerhard Mitrovits,
General Manager

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Reviewed 23 June 2018

We booked a suite room, with excellent bedding. The look and feel was amazing. everything is thought for an unbelievable night. We used the room service after long visit in this magic city, quick and good service. It's obvious but bathrobe, sleepers, ....
The amenities are complete, SPA, whirlpool bath, bars, restaurant, parking and limousine service. All will not be nice if you do not have the professional team. If you have any concerns, call them they will fix it faster than you imagine. This is really important, they are always focused on your pleasure.

Room Tip: doesn't matter it seems that all of them are really calm
  • Stayed: April 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Philippe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerhard M, General Manager at Palais Hansen Kempinski Vienna, responded to this reviewResponded 25 June 2018

Dear Philippe,
Thank you very much for you review! We are happy that you enjoyed your stay with Palais Hansen Kempinski! Thank you especially for your kind words about our staff. I will definitely share your feedback with my team.
We hope to welcome you again at our hotel.
Best regards,
Gerhard Mitrovits,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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