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Reviewed 4 weeks ago via mobile

Hotel Regina is located just a short walk from the main shopping center of Vienna. It has a great location while still being quiet and peaceful at night.
My hotel room was kept tidy and the bathroom had good quality soap, conditioner, and body lotion.
Their breakfast contains a wide range of quality pastries, breads, juices, teas, and meats, including food options for vegans and kosher-friendly foods. I also ate dinner at the hotel and they were able to provide me with a filling and delicious vegan dinner.
The hotel itself is classically beautiful without feeling outdated.

Stayed: June 2018, travelled with friends
2  Thank ChloeStejskal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilieKremslehner, Inhaber at Hotel Regina, responded to this reviewResponded 3 weeks ago

Dear Chloe!
Thank you so much for this kind and detailled feed back. We are very happy that you felt at home with us and that our team could meet your expectations - even if vegan food is not our speciality!
Thank you for recommending our Hotel to other travellers - as a family-run business this is highly appreciated!
Looking forward to your hopefully soon return visit, your family Kremslehner on behalf of your Regina team

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Reviewed 4 weeks ago via mobile

Majestic, clean, superb. At the NW edge of the center city, away from the tourist crush at the heart of Vienna but just a 15 min. walk to get there. Very comfortable bed and room, excellent breakfast. Taxi driver told us he felt the Regina was the best in the city. Hard to imagine any place better.

Stayed: June 2018, travelled with family
1  Thank gregory c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilieKremslehner, Inhaber at Hotel Regina, responded to this reviewResponded 3 weeks ago

Dear Gregory!

Thank you so much for this fabulous feed back after your recent stay at our Hotel Regina. We are more than happy to hear that you think you stayed in the best hotel in town - this is the biggest compliment we can get!
Looking forward to welcoming you soon again !
Sunny greetings your family Kremslehner on behalf of the team

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Reviewed 1 June 2018

This hotel is just a great choice for staying in Vienna. Really well placed but not in the center (with all tourist going and coming), good quality and value for your money. Stylish and full of history, next to main tube stations and quiet for a deserved rest in the night

Stayed: May 2018
Thank Alfonso A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilieKremslehner, Inhaber at Hotel Regina, responded to this reviewResponded 4 weeks ago

Dear Alfonso!
Thank you so much for this kind feed back after your recent stay at our Hotel Regina.
We are happy that you felt at home with us and enjoyed our central location!
Hope to have you with us soon again,
your family Kremslehner on behalf of the team

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Reviewed 30 May 2018 via mobile

I have been to 40+ countries and stayed in exclusive luxury hotels 5 star resorts and budget hotels but never have I had an experience like I did at hotel Regina in Viena..I liked the old world charm the hotel retains and that even made me overlook the amenities it lacked and the nonfunctional or temprature comtrolled a.c. but....they have the worst staff on this planet at their reception ..they lack basic manners..they don't even look up and acknowledge your presence let alone greetings or even a smile..it was so awkward to walk past the reception every time..it felt like they were doing us a favour by letting us stay there..the bell boys just stare at you and offer no help even if you are struggling with the luggage , your kid and the stroller..I never write reviews ..but this hotel truly doesn't deserve such horrible staff it has ..the staff at Ruth the restaurant is very good..but sorry to say the all the people at the front desk including the bell boys are the perfect cast for a horror movie....I would've walked out if hadn't prepaid.It was so uncomfortable to be in their presence ..please hire trained staff for your hospitality business..not this unhappy bunch of cactus.literally either got stared by the old bell boys or completely ignored even if I was the only person walking in or out or with my wife and kid laughing...sometimes I felt I was dead ..and they couldn't see me

Stayed: May 2018, travelled with family
Thank Kadelgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilieKremslehner, Manager at Hotel Regina, responded to this reviewResponded 4 weeks ago

Dear Cient,

thank you very much for your feedback on TripAdvisor.

We are extremely sorry to hear via TripAdvisor only that we did not exceed your expectations during your stay with us and that you felt our staff at reception as disinterested and impolite! We assure you that they normally are always complimented for their kindness and do their very best to help and assist our guests in any possible way.

Again, we apologize for any inconvenience and hope to welcome you back someday in the future.

The Kremslehner family on behalf of the Hotel Regina Team

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Reviewed 25 May 2018 via mobile

Stayed here for a conference. From the outside the hotel looks very impressive- the rooms were dreadfull.

A fellow delegate referred to his as "a cupboard".

Old, tired, small and dated.
Air conditioning not working, 2 single beds pushed together, a thread bare towel that looked like the freebie you get from the gym, and general lack of basics. No kettle or tea/coffee facilities, no complimentry toiletries, one pillow....

The staff were very friendly and helpfull, so a great shame that the rooms were so poor.

Stayed: May 2018, travelled on business
Thank Augustbreak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilieKremslehner, Manager at Hotel Regina, responded to this reviewResponded 1 June 2018

Dear client,

thank you so much for your feedback on tripadvisor. We are very disappointed to read via TripAdvisor only, that we could not meet your expectations and would have loved been given the chance to react immediately on your complaints.

Our Hotel Regina is the main building of the Kremslehner Hotels in Vienna and has been established in 1877 as a city palais of the Viennese Historism. Due to its special architecture all our rooms are different in size and form, though all of them respect the strict standards & guide lines of 4star hotels. The rooms are tastefully furnished with Art Nouveau furniture and the size may vary depending on the booked category. Our laundry is supplied by an extern laundry company and the towels are almost new. Our toiletries are composed of: hair and shower gel, hand soap, body lotion and conditioner in the bathroom, in one of the room drawer you have: polish glove, sewing kit, shower cat, etc. and at reception you may ask for: dental kit, shaving kit, vanity set, etc.

Again, we are sorry if we couldn’t exceed your expectation and apologize for any inconvenience experienced.

Sincerely,
The Kremslehner family on behalf of the Hotel Regina Team

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