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“Service ?”

Brasserie La Lorraine
Ranked #139 of 874 Restaurants in Luxembourg City
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Restaurant details
Good for: Business meetings, Romantic
Dining options: After-hours, Breakfast, Lunch, Dinner, Reservations
Description: La Lorraine entre dans son temps. L’intérieur est signé par des architectes de talent qui ont su marier les matériaux nobles, pierre, bois, velours pour une ambiance sublimée. Dans cet espace unique, des luminaires de créateurs donnent un supplément de personnalité. À l’étage, le cadre se fait plus intime. Ce bel espace est modulable pour accueillir vos événements privés jusqu’à 70 personnes. La terrasse (chauffée en hiver) vous invite à goûter en toutes saisons, le charme si particulier de la place d’Armes. La carte imaginée par le Chef Peter Larroque revisite, avec un brun d'audace, les grands classiques de la cuisine française avec pour maître mot, le respect de la saisonnalité des produits au service d'une cuisine de Brasserie chic et généreuse.
Reviewed 28 June 2018 via mobile

Used to visit the « historic » la Lorraine and was pleased to learn the come back of this reputed concept and owner. We had lunch on the terrasse with high expectations. The business lunch was hardly at the level of the old one. Service was the main issue with a lengthy delivery of our orders. A few oysters were delivered ten minutes after the other first dishes making it uncomfortable for any guest esp. for a business lunch. Second course at the menu was again slow to be served.
As the terrasse and inside room were less than half occupied improvement is highly expected otherwise this name will be forgotten for long.

Thank Xrayline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Francois G, Responsable relations clients at Brasserie La Lorraine, responded to this reviewResponded 3 July 2018

Dear Xraylux,

Thank you for your review, please be aware that service can be a bit slow on busy days. Regarding the business menu, we change it weekly, don't hesitate to come by another time to experience something different !

Have a nice day,
The La Lorraine team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7 - 11 of 694 reviews

Reviewed 25 June 2018 via mobile

This is a great location for enjoying a meal in the heart of the city. You can people watch and, if you’re lucky, enjoy the sounds of music being played.

The place is clean and they have English menus. My server spoke enough English to get the basics of ordering my meal.

The service is decent compared to other European restaurants (judging from a USA perspective). But it might be hit or miss, depending on your server.

The “Chef’s Burger” is one of the better burgers I’ve had in Luxembourg - but be prepared to pay. It was €24 for a burger and two beers.

If you’re coming from the USA, one thing you will need to get used to is grass fed beef - it’s common over here and has a different taste and texture than corn fed beef.

The burger came with fries and a side salad and was delivered about 15 minutes after I ordered.

Overall it’s a good. I’m still on the hunt for a “great” burger in Lux.

Thank ezvzbvz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Francois G, Responsable relations clients at Brasserie La Lorraine, responded to this reviewResponded 3 July 2018

Dear ezvzbz,

Thank you for your review, we are very happy that you enjoyed your time at La Lorraine., especially our food and terrasse.

Have a great day,
The La Lorraine Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018

I stopped in for cocktail(s) and I found the ambiance really nice and acceptable to me. There is also a full menu. Not sure what the other service is like but I had no problem with getting my cocktails quickly. A good bet for a cocktail along the way...

    • Value
    • Service
    • Food
Thank glenuehlein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Francois G, Responsable relations clients at Brasserie La Lorraine, responded to this reviewResponded 26 June 2018

Hello glenuehlein,

Thank you for your kind review, we are happy that you appreciated our selection of cocktails on our sunny terrasse !

Have a nice day,
The La Lorraine Team

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Reviewed 16 June 2018 via mobile

Having known La Lorraine for decades it has down-graded itself to extremely poor service . What once was a prestige corner restaurant with great fruit-de-mer plates is overshadowed now with lounge type of look where customers are a necessary evil to serve.

Thank OmarNieves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Francois G, Responsable relations clients at Brasserie La Lorraine, responded to this reviewResponded 18 June 2018

Hello OmarNieves,

We are sorry that you feel that way about our restaurant.
Customer service is of paramount importance to us, rest assured that we have the utmost respect and sense of service for all our clients.

Best regards,
The La Lorraine Team

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Reviewed 5 June 2018 via mobile

Just terrible service. Food is okay if u can tough it out. The Creme brûlée comes out flaming. Good vibe.

Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jean-Francois G, Responsable relations clients at Brasserie La Lorraine, responded to this reviewResponded 6 June 2018

Dear Susan,

Thank you for sharing your review.
It is a shame that your review doesn't go into details as to why you would consider our service bad.

We are happy that you appreciated our food though.

Have a nice day,
The La Lorraine Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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