Following my negative review of Extreme Iceland and their failure to pick us up at our hotel their response indicated that their driver did come to our hotel. Let me add we were at the designated check point 45 minutes in advance -outside watching other guests leave in their pick up vans and buses- phoned Extreme Iceland multiple times and in fact their representative ultimately apologized to us that they had skipped our stop that day!! She was very apologetic but had actually contacted the driver and he was already too far out of town to return to get us. The driver also told dispatch he had missed the stop!!
A typical response from management that they have posted to my original review shows how little they researched this event and how quick they are to say ‘it’s not their fault’. No wonder there are so many very poor ratings for this tour group!! Wish you had done your research before responding; it would have been the very least customer service you could offer. Pitiful.
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