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Park Inn by Radisson Reykjavik Keflavik Airport
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Reviews (341)
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All reviewsclose to the airportlast nightblue lagoonhotel roomfree shuttleclean roomsrooms are bigicelandic standardskeflavik airportgreat roomwafflesbreakfast is servedmin driveearly checkrental carnorthern lightsvocal
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10 - 15 of 341 reviews
Reviewed 16 March 2018

We had an early morning flight home from Keflavik ,and found this hotel to be perfect for the overnight stay .The rooms were nice and spacious and we enjoyed a nice meal in the hotel bistro .special thanks to the exceptional hotel staff who were very helpfull and knowledgable.......note the free hotel shuttle is only one way ie from hotel to airport ....the taxi from the airport to the hotel cost 4000 krona for 3.5 km ( 7 min journey ) which is extortionate

Room Tip: All rooms seem great the hotel is in a quiet area
Stayed: March 2018, travelled as a couple
3  Thank N9680RVdavidc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGuest R, Guest Relations Manager at Park Inn by Radisson Reykjavik Keflavik Airport, responded to this reviewResponded 17 March 2018

Dear N9680RVdavidc,

Many thanks for your 5 star review. It is great to know that you enjoyed your stay and we very much appreciate your nice comments about the room and the restaurant, Thank you also for complimenting the professionalism of our staff. Review like yours is an inspiration to keep up the good work.

We hope to have the pleasure of welcoming you again if you return to this area.

With warm regards,

Sigridur

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2018 via mobile

Good location just 10 minutes to the airport. Warm and efficient check-in and check-out. Rooms are big and bathroom are modern and efficient. Breakfast is served from 5am (very convenient for early morning flights) and has a wide selection with eggs, bacon, sausages, comd cuts and fruits.

Stayed: March 2018, travelled solo
1  Thank stefqatar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGuest R, Guest Relations Manager at Park Inn by Radisson Reykjavik Keflavik Airport, responded to this reviewResponded 13 March 2018

Dear stefqatar,

Thank you for choosing to stay with us and for your great review. It is a pleasure to read that your experience was pleasant from check-in to check-out. We also do appreciate your nice comments about the location, the room and the early breakfast.

We very much hope to have the opportunity to welcome you again if you return to this area.

With warm regards,
Sigridur

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Reviewed 27 February 2018

We were put into this hotel at short notice after our flight to Akeuryri was terminated at Keflavik due to bad weather. We had a great room and the hotel staff were pleasant and most helpful. All in all a great stay.

  • Stayed: February 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Adrian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGuest R, Guest Relations Manager at Park Inn by Radisson Reykjavik Keflavik Airport, responded to this reviewResponded 4 March 2018

Dear Adrian P.

We appreciate you taking the time to write this great review. It is very good to see that your unexpected stay was indeed a pleasant one. Thank you for your positive comments about the staff and the room. We sincerely hope to have the pleasure of welcoming you again if your travels bring you back to this area.

With warm regards,
Sigridur

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Reviewed 22 February 2018 via mobile

My third visit in Park Inn by Radisson Keflavík. This time with my sons before a flight the next day. I really enjoy staying there. Friendly staff and this time they were extremely helpful. There is a new restaurant/bar on the first floor which is really smart with great atmosphere.

Stayed: February 2018, travelled with family
Thank dimmadma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGuest R, Guest Relations Manager at Park Inn by Radisson Reykjavik Keflavik Airport, responded to this reviewResponded 27 February 2018

Dear dimmadma,

Many thanks for your lovely comments about the staff, the new restaurant and the atmosphere. We are happy to see that you and your family had a pleasant stay.

Thank you very much for choosing our hotel and we hope to see you soon again.

With warm regards,
Sigridur

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2018

Complaint RE: Park Inn, Keflavik, IS

On February 09, 2018, I arrived at the Park Inn, Keflavik, IS with a party of three (3). While at the hotel counter, a white young Caucasian female asked for my last name, which I provided. She then proceeded to give me my room key and stated your breakfast is included. The other 3 got the same treatment and same answer, yes your breakfast is included. So we proceeded to the breakfast room to get some coffee.

Upon, check out and without any prior notification, the same female, very pretentious and overly self assertive, stated well, I told you guys that you had breakfast, but you really didn't so your credit cards will be charged. I advised her that her erred in judgment wasn't a reason to penalized a guest and that the hotel should own the mistake by not charging us. She really didn't care and gave deference to my concern.

Club Carlson through their rep used misrepresentation to get their guest to pay for something not afforded to them, we were trick and had to pay $46.00 USD for breakfast, which we were told several times was included.

Iceland is a beautiful place, do not stay at this hotel, you will be robbed. In lieu of, the answer I got was here is 10, 000 points for your inconvenience. Don't care about your points because I only stay at Club Carlson because my company pays for it. Hotel is very loud and you can hear the street noise all night.

Room Tip: Do not stay here
  • Stayed: February 2018, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank PAPO42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Customer Care at Park Inn by Radisson Reykjavik Keflavik Airport, responded to this reviewResponded 20 February 2018

Thank you for taking the time to write your review. We regret to hear about the billing issue and disappointing service you received, as well as for the noise that disturbed your stay. We value your feedback and will use your comments to continually improve our guest experience.

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