Never had this much problems with a reservation, the cottage was dirty and uncomfortable and the staff was unprofessional and rude (except one lady). For examples, I Had to beg for sheets and staff came to complain about my dogs at the morning I was leaving. The staff lady said that pets were not allowed in my cottage. I specifically told them beforehand that I have two dogs with me and got a confirmation and price for the pets. Price was also horrible in comparison to the quality. At the time all rooms were reserved on the area increasing prices.