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birgerrhenman
Visby, Sweden

Indifferent service. No parking available. Breakfast was good

3.0 of 5 bubblesReviewed 31 Jul 2024
Parking was advertaised as available. Well there They said ‘it was full’ so they referred me to a privately owned garage where the kiosk didn’t work. Parking turned out to be as expensive as the room. Nobody cared or helped.
Date of stay: July 2024
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with ScandicHotels.com
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Xiang Zhang, Guest Services / Front Office at Scandic Grand Hotel, responded to this review
Responded 3 weeks ago
Hej,

Tack för din feedback efter ditt besök hos oss.

Bästa,
Xiang
Scandic Grand Örebro
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (927)
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    All reviews walking distance great breakfast very nice hotel centre arena
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    3 - 8 of 927 reviews
    Reviewed 12 March 2024

    Nice centrally located hotel in Örebro.

    The staff were very friendly, welcoming and helpful.

    The room was nice, reasonably sized, fresh and spotless clean. The only thing I missed was that there were no tea/coffee making facilities in the room. That really should be standard in any hotel.

    The breakfast buffet was excellent. Fresh food, fresh fruit, orange juice, a large selection of hot & cold dishes.

    Overall a pleasant stay.

    Date of stay: March 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank Michael B
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Xiang Zhang, Guest Services / Front Office at Scandic Grand Hotel, responded to this reviewResponded 31 May 2024
    Google Translation

    Hej!
    Kul att du vart nöjd med din vistelse här hos oss. Vi ser fram emot att ni besöker oss snart igen.

    Hälsningar,
    Receptionen Örebro Grand

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 13 August 2023

    Date of stay: July 2023
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Scandic Hotels
    This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Xiang Zhang, Gästservice/reception at Scandic Grand Hotel, responded to this reviewResponded 14 August 2023

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
    Reviewed 5 August 2023

    Expensive, hot and I got a room that should never have been avaliable. Pick any other hotel in the town of Örebro and you will get at least the same if not better experience for less money.

    The room had a constant background noise from some kind of generator, most likely connected with the relax-spa on top. It was always on which made it very difficult to sleep. When I complained about it, all other rooms were booked (true). But the staff seemed not the slightest surprised about it, they no doubt had heard that complaint before. So this hotel has issues when it comes to leadership, they focus on making money thanks to their location just across from the Conventum. Add the name "Grand" and it will always get people to stay there.

    The hotel itself has the reputation of being the hottest hotel in town. it has always had that issue for the last decade, but once again, seems not to be prioritized. I wonder how much money the hotel could save by actually trying to lower the heating cost... My guess, quite a lot...

    So find another hotel to spend your money on. This one just isn't worth it at all.

    Date of stay: August 2023
    Trip type: Travelled on business
    Thank Staffan H
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Xiang Zhang, Guest Services / Front Office at Scandic Grand Hotel, responded to this reviewResponded 31 May 2024

    Hello!
    Sorry to hear that your stay was not as good as desired. Unfortunately, we are very centrally located with sounds that are often mistaken from the outside. Unfortunately, we can't influence these sounds that much. Hope to see you again soon and that you will enjoy your stay with us this time.

    Best regards,
    Reception Scandic Grand Örebro

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 11 March 2023

    Service, rooms, restaurant and breakfast was good as always at a scandic hotel. And the location is very good. Near to centre and arenas. I think that you always will be satisfied when you stay at a Scandic hotel.

    Date of stay: March 2023
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with ScandicHotels.com
    Thank jonash564
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Selma Hajder, Guest Services / Front Office at Scandic Grand Hotel, responded to this reviewResponded 2 April 2023

    Hello

    Thank you for taking the time to write a review. Great to hear that you had a nice stay with us. We will make sure to share this with the whole team. Hope to see you soon again!

    Sincerely
    Selma in Reception

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 24 February 2023

    Stayed here during a conference with my company and it was good hotel with great facilities as large meeting rooms and a large dinner area. The rooms were good size and the food was ok, however I was really disappointed that my vegetarian dessert was leftovers from breakfast, yogurt with granola... . Only downside is that all sounds can be heard very clearly and at the evening it was a lot of noise from downstairs that disturbed quite a bit.

    Date of stay: March 2022
    Trip type: Travelled on business
    Thank Amandaosara
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Selma Hajder, Guest Services / Front Office at Scandic Grand Hotel, responded to this reviewResponded 2 April 2023

    Hello
    It pleases us that you still thought that the visit through the conference was good, it pleases us. Of course, we hope that you want to come back to us and that we can give you a better experience then.
    Best regards Selma

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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