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Staffan H

Sleepless

1.0 of 5 bubblesReviewed 05 Aug 2023
Expensive, hot and I got a room that should never have been avaliable. Pick any other hotel in the town of Örebro and you will get at least the same if not better experience for less money.

The room had a constant background noise from some kind of generator, most likely connected with the relax-spa on top. It was always on which made it very difficult to sleep. When I complained about it, all other rooms were booked (true). But the staff seemed not the slightest surprised about it, they no doubt had heard that complaint before. So this hotel has issues when it comes to leadership, they focus on making money thanks to their location just across from the Conventum. Add the name "Grand" and it will always get people to stay there.

The hotel itself has the reputation of being the hottest hotel in town. it has always had that issue for the last decade, but once again, seems not to be prioritized. I wonder how much money the hotel could save by actually trying to lower the heating cost... My guess, quite a lot...

So find another hotel to spend your money on. This one just isn't worth it at all.
Date of stay: August 2023
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Xiang Zhang, Guest Services / Front Office at Scandic Grand Hotel, responded to this review
Responded 31 May 2024
Hello!
Sorry to hear that your stay was not as good as desired. Unfortunately, we are very centrally located with sounds that are often mistaken from the outside. Unfortunately, we can't influence these sounds that much. Hope to see you again soon and that you will enjoy your stay with us this time.

Best regards,
Reception Scandic Grand Örebro
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 11 March 2023

Service, rooms, restaurant and breakfast was good as always at a scandic hotel. And the location is very good. Near to centre and arenas. I think that you always will be satisfied when you stay at a Scandic hotel.

Date of stay: March 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with ScandicHotels.com
Thank jonash564
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selma Hajder, Guest Services / Front Office at Scandic Grand Hotel, responded to this reviewResponded 2 April 2023

Hello

Thank you for taking the time to write a review. Great to hear that you had a nice stay with us. We will make sure to share this with the whole team. Hope to see you soon again!

Sincerely
Selma in Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2023

Stayed here during a conference with my company and it was good hotel with great facilities as large meeting rooms and a large dinner area. The rooms were good size and the food was ok, however I was really disappointed that my vegetarian dessert was leftovers from breakfast, yogurt with granola... . Only downside is that all sounds can be heard very clearly and at the evening it was a lot of noise from downstairs that disturbed quite a bit.

Date of stay: March 2022
Trip type: Travelled on business
Thank Amandaosara
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selma Hajder, Guest Services / Front Office at Scandic Grand Hotel, responded to this reviewResponded 2 April 2023

Hello
It pleases us that you still thought that the visit through the conference was good, it pleases us. Of course, we hope that you want to come back to us and that we can give you a better experience then.
Best regards Selma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2022

Happy happy to stay there, very nice hotel and services and food too. I enjoyed a lot during my stay there. the behavior of the staff was also very nice. Room has enough space. Food quality was also very good.

Date of stay: September 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with ScandicHotels.com
Thank lalitpurohit
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeanette Gustafsson, Gästservice/reception at Scandic Grand Hotel, responded to this reviewResponded 3 October 2022

Hello,
Thank you so much for your lovely feedback. We really hope to see you soon again,
Best Regards from all the staff here att Scandic Grand Örebro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2022

Good Hotel in the south of the central city of nice Örebro. Great breakfast with all you need. Close to Conventum arena. Close to Södra station if you arrive by train. Everybody good in english in Sweden.

Date of stay: September 2022
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with ScandicHotels.com
Thank bansel286434
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeanette Gustafsson, Gästservice/reception at Scandic Grand Hotel, responded to this reviewResponded 3 October 2022

Hello,
Thank you so much for your wonderful review. We hope to see you very soon again,
Best Regards from all the staff at Scandic Grand Örebro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2022

Date of stay: August 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with ScandicHotels.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeanette Gustafsson, Gästservice/reception at Scandic Grand Hotel, responded to this reviewResponded 1 September 2022

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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