We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Service not the best!”
Review of Sandbar Restaurant

Sandbar Restaurant
Ranked #5 of 10 Restaurants in Umdloti
Certificate of Excellence
Cuisines: Seafood, Steakhouse, Gastropub
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 3 weeks ago via mobile

Unfortunately today The Sandbar produced service that by anybody’s standards was nothing short of disappointing! Our waiter firstly failed to offer a table of 10 menus, we had one between us which we graciously passed amongst ourselves for our entire stay.
He then told us that the Loo’s were all put of order, and when one of our peeps asked him for another alternative he said he didn’t know, and possibly we could use the ocean! May I add that there is no doubt there are issues that occur in any game, but how one deals with it is the clincher!
We had a number of guests who asked for starter portions and received mains, which we paid for he just fobbed it off. The entire visit was based on his poor service and only when the bill arrived did we realize why he couldn’t have cared less! It came with a 10% service charge included! Fatal mistake for any restaurant owner! This chap seriously brought down great food, with and awesome location! He really was the weakest Link! On a R3500 bill, I think it was a poor show!

Thank Michy312595
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larries2, Owner at Sandbar Restaurant, responded to this reviewResponded 2 weeks ago

REALLY Michy ???

Firstly our waiters (any of them) would NEVER give any table just 1 menu - Especially a table of 10 pax !!!!

Secondly NONE of our starter portions are mains and NONE of our mains are starters! FACT!

Lastly ALL tables of 10 pax or more is subject to a 10% Gratuity - AS PER WHAT IT SAYS ON THE MENU.

Have a nice day.

The Owner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (179)
Traveller rating
Traveller type
Time of year
Language

2 - 6 of 179 reviews

Reviewed 4 weeks ago via mobile

Atmosphere, service was as good as it gets. Two of us ordered peri peri chicken which was a mistake. Very dry and served only with chips. Other meals appeared OK although number of prawns in a prawn curry was very mean. We all thought that whilst the food served was acceptable, prices were on the high side for what we got. We will try this restaurant again but we're not bowled over by this experience

Thank Andrew2105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Larries2, Manager at Sandbar Restaurant, responded to this reviewResponded 2 weeks ago

Hi Andrew

We really do pride ourselves on serving the best food and service we possible can.
.
Sorry we didn't live up to your expectations, I will check on the 'dry' Chicken

Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

The Sandbar consistently delivers high quality food and drink. The drinks menu offers a wide variety of craft beer, and a good selection of suberb wines. The food is outstanding and value for money considering the portion sizes. And the location a few steps from the ocean is fantastic.

Thank Michelle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Amazing modern local spot, all the staff are so happy and very helpful. A visit to the "Sandbar" is a must. Cocktails are fantastic and the presentation was second to none A MUST HAVE. The food in the restaurant was superb. Steaks that melt in your mouth, an all round wonderful experience, our waiter on the day was Clifford, well done!

    • Value
    • Service
    • Food
Thank CJ-what
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2018 via mobile

Wow what an experience, ribs, fish &chips, very friendly staff and great service. Did not wait long for the food. Definitely recommend

Thank Francois d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Sandbar Restaurant also viewed

Umdloti, KwaZulu-Natal
Umdloti, KwaZulu-Natal
 
Umdloti, KwaZulu-Natal
Umdloti, KwaZulu-Natal
 

Been to Sandbar Restaurant? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing